Renewal Specialist, CISG

Job Description

What You'll Do

In a Cloud-first world, Cisco makes your Clouds Smart. Cisco delivers these solutions with our Cloud Infrastructure & Software. Cisco is the bridge between Applications and Cloud Infrastructure, providing visibility and insights to improve operations, increase utilization of resources, and deliver a new dimension of application user experience, no matter where our customer’s resources exist – on-prem, at the edge, or in the cloud.

Who You'll Work With

The Customer Experience organization is one of the fastest-growing teams with diverse and motivated individuals that consistently deliver profitable growth at Cisco. We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

We partner closely with the Global Cloud Infrastructure & Software Group, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. We will provide you with a platform for success including mentor, training, and on-the-job learning that will strongly support you in your career advancement.

You will discover an innovative, flexible, and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes, and we are all highly encouraged to give back to our local communities.

Who You Are

If you enjoy a changing environment, are goal motivated, and believe in performance rewards for exceeding annual sales goals through collaboration with partners and internal stakeholders, we have a place for you. The ideal candidate will have experience in renewals, a strong grasp of sales, and will demonstrate a high level of comfort working with partners, customers, internal teams, and executive leadership. High energy, strong communication, and the ability to adapt to a constantly evolving marketplace and evolving business models are essential skills for this opportunity.

Knowledge and Experience:

• BS/BA (or equivalent) plus 5+ years related sales experience with large Global or Federal customers.
• Have a proven record in delivering excellent results against pre-defined goals and targets
• Understanding of Cisco’s Field Sales, Product Specialist Sales, and Partner Sales organizations a plus.
• Renewals experience within the United State to local, regional, national, and global multi-national enterprise customers. With a general understanding of Cisco’s Cloud Infrastructure & Software offerings – Intersight, Intersight Workload Optimizer, Hyperflex, and Nexus Dashboard.
• Strong leadership skills in coaching and development of direct and/or teams
• Excellent knowledge of sales processes, organizational structures, management practices, and resources development.
• Excellent communications skills (both written and verbal) and the ability/affinity for building new relationships

Responsibilities Include:

Cloud Infrastructure & Software Renewals is the newest and fastest-growing software renewal business within Cisco’s Customer Experience (CX) portfolio. The renewal specialists are driving the CX Renewals motion with the customer and managing a team of Cisco resources for all renewal activities from opportunity identification to negation to close. You will build direct relationships with global Cloud Infrastructure & Software Sales Specialists, Cisco account managers, Cisco channel partners, end customers, and other cross-functional leaders. You will lead and support all aspects of the Cloud Infrastructure & Software renewals lifecycle and deliver against quota.

• Own and manage a portfolio of Cloud Infrastructure & Software renewals while ensuring consistent and accurate forecasting across the assigned territory.
• Execute all phases of the subscription renewal lifecycle. This includes advising customers of renewals, building quotes, handling customer objections, assisting with contract negotiations, helping partners with order processing, and closing renewal opportunities while ensuring entitlements are delivered appropriately.
• Utilize Salesforce.com to lead all aspects of the sales/renewals to funnel from a weekly, monthly, and quarterly perspective, ensuring integrity of the funnel and associated opportunities, as well as to ensure sales leads are handled and actioned on in a timely and efficient manner
• Build customer and partner relationships and work effectively with cross-functional partners.
• Establish effective partnerships with diverse internal partners including Account Managers, Cloud Infrastructure & Software Sales Specialists, Partner Community, Customer Success, and Operations.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we are a software company. And a Cloud Infrastructure & Software company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!