Sr Specialist, Operations

Job Description

Your Opportunity

Schwab Retirement Plan Services (SRPS) is one of the leading providers of bundled retirement plan services. For mid to large sized companies, Schwab offers full-service retirement plans featuring complete retirement services from a single source. Schwab’s combined expertise in recordkeeping and related services, investment choice and award-winning participant experience and education (including retirement plan advice) and high-end technology helps employers offer competitive employee benefits. As a group we work to unburden our clients in automating procedures and processes to help reduce the clients' time needed to oversee daily administration of their plan.

What you are good at

The Payroll Analysis & Consulting Sr. Specialist is expected to be a subject matter expert in the flow and impact of data within the recordkeeping system, retirement plan design, and providing in-depth consultative services to SRPS plan sponsors. In order for Schwab to properly administer all features of a client's plan accurately & efficiently, we need to ensure we receive correct data from each plan and/or their 3rd party payroll vendor. This data is typically passed via a recurring payroll feed each pay cycle and contains both financial and demographic information. Getting the ongoing inbound and outbound data feeds established is critical to the success of the plan's administration, as the data housed within these feeds impact everything from account setup, to contributions into the plan, clear through to retirement and the participant's ability to disburse funds from the plan. The Payroll Analysis & Consulting Senior Specialist's primary role is to facilitate 180°/360° payroll integration set-ups/modifications for new and existing plan sponsors. In this role, you will have a unique opportunity of working not only with our plan sponsors, but also with a variety of 3rd party payroll vendors to design, build, test and implement ongoing payroll feeds. More specifically, the position responsibilities include:

• Communicating directly with plan sponsors and 3rd party payroll vendors, determining the appropriate channel (email and/or telephone) for the specific need
• Project management of payroll changes, including onboarding new business and supporting Payroll Vendor and file format changes for existing Schwab clients
• Defining and adhering to agreed-upon timelines for projects by hosting recurring touchpoints with clients and vendors to ensure projects remain on track
• Working with both internal and external partners on payroll data needs that optimize Schwab’s ability to service/administer retirement plans, drive administration efficiency, mitigate financial risk due to data related issues, and enhance client experience.
• Establishing automated file transmissions (incoming and outgoing) between plan sponsor’s payroll provider and Schwab’s 401(k)recordkeeping system
• Auditing inbound and outbound test files and collaborating with internal and external partners to resolve issues
• Accurately maintaining file specifications, and details related to payroll integration set-ups/changes
• Preparing impacted recordkeeping systems for both inbound and outbound files
• Researching complex issues to resolution
• Maintaining quality control and procedures and create process improvements in order to meet key deliverables and exceed client expectations.
• Ensuring daily work is completed in a timely manner by monitoring workflow and escalating needs to leadership

What you have

• 3-5 years of experience in Qualified Retirement Plan Administration or similar financial industry or payroll related role.
• Ability to foster a collaborative work environment and work independently.
• A Client-First Attitude. At Schwab, we seek to view our business “Through Clients’ Eyes”.
• Acute attention to detail and effective project management skills.
• Ability to multi-task in a fast-paced, deadline-driven environment with minimal errors.
• Excellent oral and written communication skills, including comfortability presenting to clients and internal departments.
• Advanced knowledge of Microsoft Excel, Word, and OneNote.
• Creative thought process focusing on continuous process improvement.
• Ability to exercise good judgment, knowing how and when to call on other resources.
• A knack for challenging the status quo.
• Advanced decision making and consultative skills.
• Proven ability to influence others with reasoned debate and dialogue rather than consensus building.
• Outstanding time management skills.
• Exceptional organizational and analytical skills.
• Track record of excelling in a team-based culture.

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.