Director, Sales Strategy & Operations

Job Description

DoorDash is looking for a Sales Strategy & Operations Director to define our sales strategy roadmap and improve sales productivity by enabling our teams to be more effective in targeting, closing, and growing restaurant partnerships. In this role, you’ll work cross-functionally between our sales, partner management, operations, product, and analytics teams to manage a team of rockstar operators to help make our sales organization the most productive in the space.

Our Sales and Partner Management teams are the heart and soul of DoorDash, enabling us to collaborate with top restaurants across the country to drive revenue and ensure our partners operate as best they can. As DoorDash grows both in scale and breadth of services, our sales organizational structure is evolving to meet the needs of our merchant partners.

Doordash is in need of an experienced operator and leader to continue building the team. This will include writing and executing go-to-market playbooks, revenue optimization, strategic initiatives to enhance productivity, process and comp design, product roadmapping and launches, resource allocation, and pipeline analytics.This role will play a leadership role within an amazing sales organization that’s scaling quicker than we’ve been able to keep pace with, and we’re looking for someone who’s excited to build from the ground up. The position will require relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them.

What you’ll do

• Strategize – Devise and execute initiatives against the overall sales org strategy for “winning the merchant”
• Experiment – Use data-driven decision-making and sound business judgment to run sales tests and lead market intelligence efforts
• Optimize – Build the best merchant acquisition engine so DoorDash continues to offer the highest quality selection for its customers
• Analyze – Build models to evaluate the economics, value, and opportunity costs of strategic initiatives intended to multiply rep productivity
• Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the merchant experience and achieve targets

About you

• Entrepreneurial – You have a bias towards action, an ownership mentality and are able to thrive in a fast-paced, constantly changing work environment
• Naturally curious – You always look for ways to innovate and improve and want to share the vision and direction of the company
• Gritty – You roll up your sleeves and do whatever it takes to make things successful
• Relationship-builder – You can influence and motivate people at all levels across a variety of job functions
• Problem solver – You can independently translate high-level goals into actionable plans

Qualifications

• 10+ years of experience in strategy and operations, business development, operations, or consulting; direct management experience, high-growth startup or sales ops experience is preferred
• 3+ years of direct management experience, hiring, developing, and retaining top talent.
• Proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast-moving environment
• Excellent analytical thinker who can deliver actionable recommendations out of complex datasets; advanced SQL experience strongly preferred as is experience with Salesforce
• Expert leadership, communication, and interpersonal skills

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website , the DoorDash blog, the DoorDash Engineering blog , and the DoorDash Careers page .

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.