Equipment Portfolio Account Manager- Equipment Leasing

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Wells Fargo Commercial Capital

• A market-leading provider of working capital, investment capital, trust services, and sales financing solutions that help customers optimize liquidity and grow their business through their lifecycle

The Portfolio Account Manager role is responsible for the management of leased equipment transactions with existing customers. The position serves as an interface between internal departments to ensure that customer needs are understood and met. Duties include directly handling lease buyouts/refinances, customer inquiries collecting/analyzing data, and improving the overall customer experience.

Responsibilities:

• Effectively negotiate end of lease purchase and renewal options; meet residual income forecasts while achieving and adhering to all portfolio objectives and procedures.
• Create and quote buyouts to customers, dealers, original equipment manufacturers, including proper assessments of equipment fair market values (FMV), customer/program contractual agreements and obligations.
• Collaborate with internal departments to facilitate customer needs.
• Manage assigned portfolio of delinquent accounts.
• Field and resolve complaints; prevent additional issues by improving processes.
• Act as a customer advocate with a focus on maintaining relationships and the customer experience.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 1+ year of general banking or lending experience; or a BS/BA degree or higher

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Strong attention to detail and accuracy skills
• Excellent verbal, written, and interpersonal communication skills
• 2+ years of collections or customer service experience
• A BS/BA degree or higher
• 1+ year of account management experience
• Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management

• Prior experience in sales/client relations, account management and/or collections.
• In-depth knowledge of Asset/Equipment Management.
• Strong negotiation skills.
• Adaptability and problem solving skills.
• Strong MS Office skills with a particular emphasis on MS Excel

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.