Client Success Manager, Enterprise

Job Description

The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like Taco Bell, Marriott, and Jaguar Land Rover—as well as organizations like the U.S. State Department—trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.
We are looking for Enterprise Client Success Managers with a strong background in digital. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Success Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. This role will work cross-functionally, building relationships with Sales, Business Development and Product Management to accelerate usage and relay client needs.
What You'll Do

• Establish consultative and positive relationships with clients
• Ensure client expectations are exceeded consistently
• Drive upsell opportunities into Yext’s existing client base
• Transition new clients into the company seamlessly and create consistent process across all clients
• Develop standard methodologies and process strategies
• Understand client business goals and anticipate future needs to deliver efficient solutions
• Drive planning sessions to ensure client is able to fully utilize Yext to meet their performance and operational efficiency goals
• Conduct quarterly business reviews and check in points with key clients
• Phenomenal interpersonal skills and organized project management
• Elicit client feedback to act as internal advocate for our clients
• Communicate regularly with the customer to evaluate satisfaction

What You Have

• BA/BS degree or similar college level education
• 2+ years of experience in Digital/Technology Account Management
• Strong client service and relationship skills
• Highly developed analytical and problem-solving skills
• Experience in data analysis and Excel work
• Leadership in developing world class client presentations/QBR leadership
• Ability to thrive in a fast pace environment and meet specific goals
• Die hard drive to make clients successful

Bonus Points

• Blend of consulting, search, technological and/or display experience

Experienced in on-boarding clients; implementation and integration experience
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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