YouTube Support Specialist, gTech

Job Description

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Client facing experience in a troubleshooting capacity.

Preferred qualifications:

• Experience using Google Ads, YouTube or other online display advertising systems.
• Experience in an online advertising role and familiarity with the ad serving industry and internet technologies.
• Proactive, organized, responsible, and the ability to work well with a team.
• Demonstrated analytical abilities to quickly gain and apply knowledge across a variety of complex and evolving product areas.

About the job

gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

gCare's mission is to ensure an excellent experience for every customer, every time. On the YouTube team, we take this to heart and aim to provide top notch support experiences and think outside of the box to develop scalable improvements for the team.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .

Responsibilities

• Prioritize and deliver outstanding customer service, troubleshooting and issue resolution from Sales teams, our first level support teams, and Google's advertisers, agencies and partners.
• Engage with cross-functional partners to resolve issues.
• Manage sales and customer inquiries related to YouTube via email tickets.
• Contribute to the development of internal products and processes, including developing documentation and training materials.

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

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