Operations Manager

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

The Manila Auto Business Documentation team will ensure business documentation meets Enterprise, Legal, and Compliance requirements, is clearly written, is communicated to impacted team members, versions are stored and archived, and proper approvals are obtained.
Manila team members will also support updating and managing distribution lists, maintaining a required approver chart, tracking certification of procedures, and other similar tasks supporting the Auto Business Documentation process. \
The Manila Auto Business Document process will also include the Validations, Audits, Production, Research (VAPR) team. This team will support the Auto Business Documentation process with second level reviews and controls on non-technical writing tasks.
Supervises day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.

Market Skills and Certifications

Bachelor's Degree
2 years people management (manager level) experience in a BPO / Contact Center environment
Experience in managing multiple products, processes and partners/stakeholders
Willing to work on night shifts, shifting schedules, holidays and weekends

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.