Operations Manager, Duolingo English Test

Job Description

Help us transform the English proficiency test industry and work with a global workforce to make the Duolingo English Test a success!

We are hiring an Operations Manager to support our growing remote workforce. This is the ideal role for someone who is interested in learning the intricacies of operations within a global proctoring and customer support workforce in a fast-paced, innovative environment.

You Will...

• Manage day-to-day administrative operational tasks, including but not limited to:
• Approving weekly timesheets and vendor invoices
• Maintaining and updating records
• Managing bonus payouts and special projects and programs
• Including spreadsheet manipulation and simple equations related to team performance
• Scheduling interviews, training sessions, meetings for an international workforce
• Assist with ongoing hiring processes for our international Customer Support and Proctoring teams, including but not limited to:
• Posting and advertising open positions
• Screening applicants and moving qualified candidates through the process
• Sending communications and hiring decisions
• Manage ongoing onboarding tasks for our Customer Support and Proctoring teams, including but not limited to:
• Sending offer letters, contracts, and ‘welcome’ information
• Coordinating and/or setting up internal access for a variety of platforms
• Manage execution and success of ongoing training programs for our Customer Support and Proctoring teams, including but not limited to:
• Scheduling and coordinating training activities
• Collaborating with mentoring coordinators to ensure mentoring program success
• Continuously improving and iterating upon our training programs
• Administering post-training surveys; analyzing and reporting on results
• Assist with special projects and have opportunities to take on increased responsibility
• Be willing and able to be on call on a rotating basis in the evenings, on weekends, and on holidays
• Be willing and able to take on additional duties as assigned

You Have...

• Excellent attention to detail
• Stellar planning and organizational skills
• Highly professional communication skills
• The ability to work efficiently and accurately manage multiple projects concurrently
• The interest in dissecting technical processes, improving upon them, and making them easily comprehensible by a variety of audiences

Requirements:

• Ability to work full-time from or relocate to Pittsburgh, PA
• A bachelor’s degree or higher
• At least 1-2 years of experience working in a professional setting

Exceptional Candidates Will Have...

• Fluency in Mandarin Chinese, Arabic, or one or more Indian languages
• Experience working directly with ESL learners
• Experience working with remote workforces, especially those spread across multiple timezones
• Demonstrated passion for accessible testing and language learning

We aim to return to office, and as such are requiring all employees to be fully vaccinated against COVID-19.