Engineering Manager - Conversations

Job Description

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience CloudTM, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people. At Medallia we hire the whole person, not just a part of them. We are seeking a tenured manager to lead one of our Conversations team, capable of not simply operating, but thriving in this type of environment​— providing context, removing roadblocks, developing people and guiding them to success. Your team will be positively impacting the lives of millions of people everyday! You’re pushing technology to its limits. As an Engineering Manager, you will specialize in leading and motivating a team of engineers through a journey of cross-functional dependencies and project priorities as well as professional and technical development. Most importantly, you will be an innovative force that drives the team to always learn and grow all while delivering an exceptional product to our clients.

Day to day rewards of the role are:

• Leading one of our core engineering teams; including attracting, developing, and retaining exceptional talent.
• Partnering with Product Managers/Design to provide technical guidance in support of building a phenomenal product.
• Execution against the full SDLC, its organization, coordination and ongoing management.
• Partnering with cross-­functional stakeholders to balance innovation, quality, and technical debt.
• Working with a “Think Tank” of peers to develop, define, and deliver against Medallia’s technical roadmap.
• Play an active role in shaping and evangelizing Medallia’s global engineering organization.

Qualifications:

• 3+ years of experience directly managing people.
• 5+ years of experience shipping high ­quality, customer­-centric software.
• Experience managing the software development lifecycle using agile methodologies.
• Proficiency working within a fast­-paced, flat, agile, and distributed environment.
• BS/MS in Computer Science, Engineering, or related field preferred.

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. Apply for this job