Production Support Analyst

Job Description

Join Vanguard Europe and help us in our mission....

To take a stand for all investors, treat them fairly, and give them the best chance for investment success. Here, you can be a part of a culture that promotes teamwork, integrity and doing the right thing for our clients and our crew!

As a production support analyst you will be part of an established and well-respected team working towards maintaining the availability and providing technical support to numerous critical business systems in the middle and back office space.

We are increasingly bringing technology to the role to improve the support process via automation and monitoring. This is an exciting time to join the team and pioneer new technologies in the support arena.

Join us and help develop solutions that put clients first!

In this role, you will:

• Own incidents from start until resolution, working with peers across support, development and the business to bring about a timely fix for our customers.
• Find opportunities to improve system and applications performance (e.g., automating manual system tasks).
• Leverage your knowledge and expertise to manage incidents across different types of issues i.e. application, Data, Infrastructure, batch processing, data transmission.
• Develop a deep understanding of your client’s business functions and issues and determine the appropriate technical tool to address the client's business need or issue.
• Use your past experiences and knowledge gained from personal development to suggest and implement process improvements both to your business clients but also within the support team (examples could be tools to improve daily activity, scripts, processes/procedure changes and automation of manual tasks, etc.).
• Support Change Management initiatives by being a project liaison representing the support team and acting as a proxy for the business to ensure deliveries are supportable and operational for the team.

What it takes

• Experience with dealing with production issues in the middle and back office arena, working with teams to quickly resolve issues for our clients. You will need solid analysis and problem-solving skills with a good eye for detail.
• Experience gained in a similar Financial Services organisation would be beneficial but not essential for the right candidate.
• Strong written and oral communication skills, you will enjoy interacting with clients and building an enduring relationship.
• Technical Knowledge in the following areas:
• Scheduling Systems
• Infrastructure Architecture
• Database Structure and Operation
• Operating System Knowledge
• Enterprise monitoring and alerting tools
• Cloud Systems and components
• Having some exposure to development techniques and tools with some experience of writing in a scripting language would allow the successful candidate to excel in this position
• A flexible schedule - some activities you'll be performing may require off-hours or weekend support.

Special Factors

• Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you get so much more in return. We invest with purpose—and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

A note on flexible working in the longer term - we have transitioned to a work from home model for many of our crew and continue to interview, hire, and on-board future crew remotely. We’ve learned that we can serve clients well, maintain our productivity, and continue to deliver on our strategic goals while most of our crew work remotely. These learnings help reinforce that we will work differently in the future, and we are committed to providing more flexibility than in the past.

As we develop the path forward, we will take a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew. Given that we expect a balance of remote and on-campus work for most roles, we encourage you to make the decision regarding your job interview and offer knowing that you will be working with your fellow crew members at one of Vanguard’s offices on a regular basis when we re-open. We will provide more details on our evolving approach to flexibility as soon as possible.

**Please note LinkedIn ‘Easy Apply’ is an expression of interest only! To be considered for the role, you’ll need to complete your application via our careers site ~ thank you**

INTERNAL CREW, CONTRACTOR & DIRECT APPLICATIONS ONLY

Please note, current suppliers and potential suppliers are not permitted to communicate with or contact or send or otherwise provide any speculative resumes to any department, business unit, subsidiary or affiliate of Vanguard, or any employee thereof, at any time unless expressly instructed or permitted by a member of Vanguard’s HR department. For the avoidance of doubt, Vanguard will not pay any fees to a supplier or potential supplier in respect of any candidate unless Vanguard HR has either requested the referral or given its prior written consent to the referral. If you would like to partner with Vanguard Europe, please contact [email protected] and we will be in touch if we need further information and/or if we need additional support.