Developer Support Engineer

Job Description

Yext (NYSE: YEXT) is building the next big thing in AI search, and the next big thing is answers.
With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.
We have a big, audacious mission to transform the enterprise with AI search. To achieve that, we need bright minds and diverse perspectives to join our growing company and help us continue to disrupt an industry. Does this sound like you?

What You’ll Do

• Have advanced knowledge of our front-end web development technologies in order to troubleshoot and resolve complex technical issues that our customers experience with our products (Answers, Pages and Knowledge Tags)
• Be an expert on each of our APIs, including our Knowledge, Live, and Administrative integration capabilities and best practices in order to resolve API-related technical issues
• Serve as a resource for external development teams, engineers, and product experts who are looking to get the most out of their integration with Yext
• Support additional integration capabilities such as: implementing SSO, working with webhooks, submitting apps to the App Directory, and more
• Aid and manage integrating new enterprise and reseller customers into Yext’s products
• Work and communicate clearly with Yext's internal teams—including but not limited to:
  • Client Success
  • Platform Engineering
  • Platform Services
  • Consulting
  • Partner Engineering
  • Product
• Iterate on newly formed Developer Support processes and be a part of an emerging team
• Be unafraid to confront ambiguity and have confidence in your abilities to proactively improve team efficiency and structure as the Developer Support team grows
• Provide next-level technical support to Premier clients and partners, joining technical calls as needed
• Drive bug resolutions, requirements and feature requests with Product and Engineering
• Develop expertise in Yext’s product offerings, underlying implementation and technical design

What You Have

• BA/BS in Computer Science, Electrical/Computer Engineering, Information Systems, or a similar college level education
• 2+ years experience in a technical support function or in a software engineer role
• Previous experience of web development and debugging
• Deep understanding of the web technology stack (CSS, Javascripts, TCP/IP, HTTP, HTML, DNS)
• Strong knowledge of common API infrastructures like JSON, XML, and RESTful APIs
• Understanding of B2B, SaaS or client-facing, consumer products
• A natural curiosity to learn the in-depth technical nuances of our platform
• Aptitude for problem solving and technical troubleshooting
• Desire to learn and grow
• Ability to work autonomously
• Excellent time management and prioritization skills
• Impeccable customer service focus with a demonstrated desire to exceed expectations – a team player with a solid work ethic
• Strong customer focus, ownership, urgency and drive
• Good organization skills to produce quality work, within required specifications, and within scheduled timelines

Bonus Points

• Previous experience using Handlebars
• SQL experience is a plus
• Understanding of SSO

#LI-BM1

Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form .