Business Supp FT | Senior System Administrator | New Jersey

Job Description

Business Supp FT | Senior System Administrator | New Jersey

Job Summary LOCATION: New Jersey DESIGNATION: Senior System Administrator QUALIFICATION: General Description
Responsibilities :-
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Technical Requirements
· Phone support experience necessary.
· Technical helpdesk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
· Hands-on work experience with the following:
· Windows Operating systems
· Clients: Windows10. Knowledge on MAC (Good to have)
· Experience and knowledge of supporting google suite like Gdrive, Gmeet, Gmail etc.
· ITSM ticketing tools such as Remedy, HP Service Center, Service Now
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· Knowledge of Clinical apps like Cerner, All Scripts, "eHR"
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
· Support for lapto SKILLS: DWP-FSS-Desk Side Services EXPERIENCE: 2.5-5 Years NO. OF POSITIONS: 1 View Job Details and Apply