Regional Merchant Associate

Job Description

We are looking for a Regional Merchant Associate in Austin to join our Outside Account Management team!

About the Role:

As a Regional Merchant Associate you will play a critical role by providing our Strategic Partner Managers with day-to-day assistance and supporting & ensuring overall Merchant success. You wi ll have the opportunity to build long-lasting relationships with our Merchants by providing excellent customer service, relationship management and strategic problem solving as you tackle our merchants’ most challenging problems

About the team:

Our Outside Account Management team is responsible for supporting and growing some of the best merchants in each city! This team plays a key part in establishing the merchant strategy and building strategic partnerships with high-profile merchant partners to improve revenue and win at the local level.

What you’ll do...

Assist regional outside account management team by ensuring merchant success in the following ways:

• Drive retention and overall merchant success through exceptional service and support
• Conduct hands-on trainings, oversee photoshoots and onboard our VIP regional merchant partners
• Help identify and troubleshoot merchant issues; track feedback to inform updates to existing tools and resources
• Proactive communication to Strategic Partner Managers and regional leadership regarding project progress and results
• Build relationships with merchant stakeholder teams and act as merchant subject matter expert
• Develop a deep expertise in how DoorDash processes, systems and resources work, and how to use them to promote positive outcomes for our Merchants
• Identify gaps in processes and partner with management to streamline for maximum efficiency
• Proactive data analysis to help the team more quickly understand regional trends and unlock opportunities (SQL not required but willingness to learn is!)
• Support regional revenue growth efforts and initiatives
• Alignment with regional goals; assist with tasks and strategic initiatives that pertain to the region
• Handle merchant outreach for goal sprints in partnership with Strategic Partner Managers and Strategic Account Development Representatives
• Proactive business audits for operational efficiency and drive revenue growth (i.e. photos, hours, tags, etc.). Unlock opportunities to optimize store menu pages (i.e. menu optimization to increase attach rates).

We’re excited about you because you have...

• Internship experience or 6 months + prior relevant working experience
• Ability to understand and communicate operations processes
• Impeccable written and verbal communication skills
• Ability to analyze data (Excel and SQL knowledge strongly preferred)
• An ability to learn fast and juggle competing priorities
• Approach tasks with the mindset of an owner in whatever you do
• You have a growth mindset - striving to be 1% better everyday
• Startup experience a plus

Why You’ll Love Working at DoorDash...

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to thrive.