Business Line FT | Technical Specialist | New Jersey

Job Description

Business Line FT | Technical Specialist | New Jersey

Job Summary LOCATION: New Jersey DESIGNATION: Technical Specialist QUALIFICATION: Resource Type Role Specific Credentials or Certifications Description of Resources and Their Capabilities
Global Deployment Services Network/Security - CCNP
IPT - CCNP
Contact Center - AWS DEP, or GCP (Global Deployment Services - Network
Global Deployment Services - Data Center
Global Deployment Services - Routing/Switching
Global Deployment Services - WLAN Engineer) = Network L2
Global Deployment Services - Contact Center = Command Center L2 Global Deployment Services is a technical engineering team providing “hands-on” capability to execute work according to the approved change(s). The Global Deployment Services team is organized into data center, routing and switching, WLAN, IPT, Security , and Contact Center sub-teams. Each sub-team resource must have broad exposure to related technologies with advanced experience in installation, operation, and maintenance of routing, switching, communications, and peripheral equipment associated with globally connected networks. Responsible for installation, testing, troubleshooting, upgrading, and administering multiple vendor systems. Ensure quality customer service providing support to a varied user community. From time to time, the Global Deployment Services team will be expected to troubleshoot/resolve issues should they arise. Global Deployment Services resources are highly experienced and qualified resources who can think on their feet and work according to customer processes and guidelines.
Network Data L2 Role
Responsibilities & Qualifications
Responsibilities i. Adhering to SLAs
ii. Mentoring / Training Team Members
iii. Handling tickets / requests
iv. Perform root cause analysis
v. Troubleshooting technical issues
vi. Defining processes and ensuring that the processes are adhered to
vii. Oversees and is responsible for successful completion of Installation, configuration and migration
viii. Ensure maximum uptime according to the SLA
ix. Understanding of Multi-geo support environment
x. Responsible for building / maintaining a test environment
xi. Improves and maintains customer and employee satisfaction
xii. Suggests new technologies and design changes
xiii. Monitoring and maintaining SLA requirements by the team members
xiv. Testing / Auditing/processes as required from time to time
xv. Identify Skill gaps and plan for training / knowledge updating
Technology Knowledge i. Router - Cisco
ii. Switch – Cisco and Arista
iii. Meraki – Cisco
iv. WLAN – Cisco
v. WLAN Appliance – Cisco and Aruba
vi. IPAM - Infoblox
vii. WAN Optimizer - Riverbed
viii. Packet Shaper - Bluecoat
ix. Terminal Server - Ion systems
x. Load Balancer - F5
Qualifications
i. 5+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment
ii. Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of data networks in large enterprise that includes Wired & Wireless
iii. Excellent communication and conversation skill SKILLS: Infrastructure Management Services (IMS)-Process-Compliance EXPERIENCE: 4.5-8 Years NO. OF POSITIONS: 1 View Job Details and Apply