Senior Manager, Integrated Marketing Strategy & Operations, US

Job Description

About the Role

We’re looking for a marketer with experience sitting at the intersection of growth and brand to lead marketing strategy & operations across strategic markets/regions in the United States. This person should be able to think about the business like a GM, drive forward highly cross-functional projects like a product manager, and understand how to speak to our consumer like a seasoned marketer. We’re looking for someone with a proven track record of managing complex marketing campaigns, hitting aggressive business goals, and communicating effectively with multiple teams and stakeholders. S/He/They will think analytically, procedurally, and creatively, with strong collaborative skills across people at all levels: C-level execs to associates. Additionally, this candidate must be able to thrive in a fast-paced environment with a “roll up your sleeves” attitude, strong bias-to-action, and entrepreneurial spirit.

You’re excited about this opportunity because you will...

• Own strategic planning and coordinate execution of marketing initiatives to accelerate growth within key markets and geographies in the United States.
• Be responsible for growth, awareness and market share goals across the entire U.S. and in key strategic markets. KPIs by market may include CAC/CPA, payback, new customers, existing customer volume and order rates, market share %, aided/unaided awareness, to name a few.
• Work with operations and finance teams to set the right goals and KPIs for each market, and work with local marketing partners & central operators to create integrated plans to achieve these goals
• Drive growth & customer preference for our core restaurant marketplace business while also developing strategies to scale new verticals and categories like convenience, grocery, alcohol, pets and more.
• Build models and frameworks for budgeting, campaign tracking, and goal forecasting.
• Act as the “glue” for the teams within the marketing org to ensure plans are developed and executed in a unified and cohesive manner, and align those plans with the priorities of the business by working closely with cross-functional stakeholders across strategy & ops, finance, product management, analytics and engineering.
• Communicate with these cross-functional partners on the status and progress of initiatives, how the team is tracking towards goals, and proactively identify and flag risks to leadership as well as mitigation strategies.
• Ensure communication of priorities, projects, and results to leadership and the larger team; develops the communication framework and cadence to keep all stakeholders informed, at the right time and place.
• Partner with Marketing leadership and key cross-functional leads to build and deliver investment asks, and/or planning & headcount deliverables.

We’re excited about you because...

You have:

• 7-10 years (or more) experience in marketing, preferably with mix of performance/brand marketing or integrated marketing
• 2 years or more in consulting, operations, or finance a plus
• Strong excel skills and basic SQL understanding a plus
• Excellent verbal, written communication and presentation skills, ability to organize information in a high level way to communicate key points to partners and internal stakeholders.
• Strong project management experience, including building campaign calendars/trackers, setting DRIs, and following up relentlessly to hit deadlines
• Proven ability to prioritize and execute tasks in a fast-paced environment, with a strong bias to action.
• Deep experience managing towards, and balancing, brand & performance-oriented goals to drive company-level P&L outcomes.
• Ability to synthesize data, make data-driven decisions and balance quantitative measurement with an intuition-driven bias to action.

You are:

• Creative and entrepreneurial - you enjoy tackling unsolved problems and finding creative solutions with limited resources
• Detailed-oriented - you love to manage highly cross-functional, complex projects without making mistakes or missing deadlines, and you build teams that analyze results at the most granular level
• Highly quantitative and analytical - you get excited when insights jump out of the data
• Strategic and business-minded - you find trends in your data and look for the “so what”
• Collaborative - you love working with a team, and both learning from & teaching others
• Fun - you enjoy what you do and love to have fun!

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com .

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.