Business Operations & Strategy Manager

Job Description

Your impact on our mission:

In this crucial role, you will provide operational support to teams across our business to drive growth and improve efficiency. Our team plays a key role in defining Zocdoc’s strategy, but our strength is transforming that strategy into a detailed, action-oriented plan upon which our business can execute. Our business is expanding quickly, and we’re looking for future leaders.

A Strategic Operations Manager serves as the primary owner of one or more strategic workstreams or initiatives, with a particular focus on enhancing advanced operational processes.

You’ll enjoy this role if you...

• Are a passionate operator, who can bridge the gap between strategy and execution
• Enjoy finding simplicity in the most complex problems
• Thrive in entrepreneurial settings where creativity and grit are required
• Are enthusiastic about moving into high visibility role in a fast growing tech company

Your day-to-day is...

• Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Marketing, Product, Engineering, Operations, Business Intelligence, Data Science, and Finance)
• Overseeing the day-to-day progress of critical initiatives to ensure teams remain focused and on-track
• Identifying and removing obstacles that put company objectives at risk
• Developing and analyzing KPIs, visualizations, and insights which allow us to better target resource investments
• Building and streamlining process and structure to improve productivity and transparency (e.g., workflow management, pipeline visibility and insights, go-to-market solutioning, policy), and streamlining/simplifying processes and policies

You’ll be successful in this role if you have...

• 6+ years of work experience in relevant roles such as business/revenue/sales operations, program management, consulting, private equity, venture capital, or investment banking
• A proven track record of collaborating across departments and all levels of leadership
• Resourcefulness, nimbleness, and the ability to stay positive under pressure
• Comfort with taking initiative in a constantly-changing work environment
• The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
• A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
• A passion for operational excellence and organization

Benefits

• Unlimited PTO
• 100% paid employee health benefit options
• Parental leave
• Cell Phone reimbursement
• Commuter Benefits
• Convenient Soho location