Job Description

Overview:

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.

We are looking for an experienced Professional Services leader who loves building solutions, delivering business value and wants to be a major contributor to our Global Services organization. This position is for someone who has strong business acumen, solid understanding of technology and the ability to build new Services teams, manage finances and optimize processes.

As a Director of Professional Services, you’ll be responsible for managing a team of consultants for our West US region. As a leader of our Professional Services team, you will be responsible for helping to develop a world-class organization which delivers value and outcomes to our end clients. You’ll be joining a team of talented individuals who care deeply about Segment’s customers, partners, each other, and the broader community. We pride ourselves on service and evaluate ourselves on how well we serve each of those stakeholders. So if you enjoy working with smart people, and helping to build a company that cares deeply about quality and lasting customer relationships, you’ve found the right place.

What you’ll do:

• Manage and develop team of Professional Services (PS) delivery consultants
• Engage with Account teams on pre-sales scoping and deal development for PS solutions
• Collaborate with internal PS teams on the staffing and allocation of resources on both customer facing and investment engagements
• Oversee Professional Services delivery of all engagements for West Region
• Responsible for West PS Region P&L
• Work closely with Project Management Organization and PS Ops team with regard to both customer-facing delivery and back-end finance/accounting activities
• Serve as point of escalation for West region with regard to client, services sales or delivery challenges
• Work closely with Professional Services customers and internal teams including Customer Success Management, Solution Architects, Services Operations, and Services Engineering
• Manage and drive transformational Marketing Technology Programs focused on digital programs for top Regional Accounts
• Project delivery methodology, partner with our Project Management Organization to standardize processes and deliverables for our suite of Professional Services offerings
• Work with the Solutions Engineering team on the development, pre-sales and delivery of new service offerings
• Work with the Services Operations team on the monthly roll up of key delivery metrics

You’re a great fit if you...

• Have 10+ years of experience working as a Professional Services Leader building new teams and launching new service products
• Have 5+ years experience in Martech, CRM, Data, Cloud or IT / Data Center
• Have 5+ years building and managing high performing teams with a demonstrated track record of developing talent
• Have 5+ years of Consulting experience as Project Manager and/or Implementation Consultant
• Have 3+ years of Services Pre-sales experience
• Have 3+ years of Services Account Management experience
• Experienced in go-to-market for new products and services
• Thrive in a fast-paced startup environment
• Are energized by overseeing anywhere from 10-25 ongoing and overlapping internal and external projects
• Are able to travel up to 50% once post-Covid business travel resumes

Desirable but not essential:

• Experience working closely with or implementing any of our Destination partners
• PMP certification (or a similar accreditation)
• Expertise in multiple areas of the MarTech ecosystem and concepts including attribution, analytics, adtech, CRM, mobile, NPS, and more

We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. At Segment, we live by four values: karma, drive, tribe, and focus. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. To learn more about life at Segment and our commitment to diversity, equity, and inclusion, visit our LinkedIn page.

Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.