Integration Support Associate

Job Description

Healthcare is too hard. At Zocdoc, we strive every day to make it easier for patients to get the care they need. Founded with a mission to give power to the patient, Zocdoc enables the seamless healthcare experience patients expect and deserve. Every day, we hear from patients who tell us about the very real difference we’ve made in their lives. You can hear some of their stories here.

Please note: We are working from home only until few more months in 2022, post that, based on pandemic situation, you will be required to work from our office in Pune.

Your Impact on Our Mission:

As an Integration Support Associate, you’ll be responsible for implementing (local) and maintaining (local & enterprise) synchronizations to ensure Zocdoc maximizes appointment inventory and enables patients to enjoy successful booking experiences.

You’ll Enjoy This Role if You...

• You passionate about technology and enthusiastic about bringing solutions to both patients and providers
• Are a curious person with a love for fixing technology and working with people
• Are outstanding in communicating effectively (both verbal and written)
• A team player, who is eager to work in an extremely happy, fun, and progressive environment
• Remarkable at time management and prioritization, managing stakeholders and projects simultaneously

Your Day to Day Is...

1. Support

• Troubleshoot and resolve existing sync issues or requests for both local and enterprise clients. Identify the cause of an issue and resolve or recommend a solution to the appropriate parties.
• Concisely and accurately provide product feedback to Integration Engineers.
• Quickly and efficiently resolve cases in our queues, minimizing the need to reassign scheduled calls to teammates.

2. Implementations

• Deploy and set up new sync implementations

3. Learning and Development

• Attend and participate in team meetings and huddles.
• Utilize rubric and peer review to learn and improve performance. Provide constructive feedback on the fly to coworkers and leaders.
• Participate in client / cross-team calls and email scoring via rubrics/peer review, and provide feedback on the fly to Integration Support Associates.

4. Leadership

• Provide feedback and recommendations on how to improve workflows, technology, process, and user experiences.

5. Documentation

• Update and make corrections to documentation pages when appropriate.

You’d be Successful in This Role if You Have...

• Bachelor's or Master's in Computer Science, Computer Applications or any related fields (with at least 60% score)
• Solution-oriented and a fantastic problem solver with a deep troubleshooting mindset
• Quick at learning technologies
• 0 to 3 years of work experience (Talented Freshers can also apply)

Benefits

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids
• Work-from-home benefits