NA Customer Success Enablement Manager

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Customer Success Engagement Manager

Responsibilities:

• Collaborating with all applicable stakeholders to design, develop, and deliver
• Enablement curriculums for newly created customer journeys and playbooks
• An onboarding curriculum for newly hired customer success managers
• Establishing and continuously refreshing a Customer Success enablement resource repository
• Creating and continuously monitoring a documentation governance policy for the Customer Success Team
• Training customer success team members in the use of existing and newly added internal tools and processes
• Collecting and analyzing feedback following delivery of enablement curriculums to identify inefficiencies and devise effective improvements
• Conducting Lunch-n-Learn sessions for the customer success team
• Planning and executing incubation cycles for testing newly designed strategies and/or playbooks
• Integrating successful incubation cycles into the Customer Success E2E Customer Journey
• Assisting in Customer Success program management activities and deliverables

Education and Experience Required:

• 2+ years in enablement management and/or staff training
• Typically, first level and advanced level university degree

Knowledge and Skills:

• Background in customer success and/or customer relationship management
• A number of years in direct client-facing roles
• Proactive, problem solving skills
• Strong analytical skills and technical capabilities
• Excellent verbal and written communication skills
• Previous experience in designing effective staff training programs
• Experienced in devising and delivering on-boarding programs
• Ability to work closely with staff at all levels in an organization
• Proven collaborative skills
• Previous experience in sharing best practices and striving for continuous improvement
• Great presentation skills and the ability to create engaging, informative presentations

Optional, Highly Recommended Skills:

• A Customer Success Manager Certification Program
• Prior experience in Customer Success Enablement capacities
• Experience with Microsoft Teams, Zoom, and Monday.com
• Previous experience in project/program management

Join us and make your mark!

#ArubaUS

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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