Technical Project Manager

Job Description

About us

At GoCardless, we’re passionate about payments. Our vision is to provide businesses with the best way to collect recurring payments, wherever they and their customers are in the world.

Today, we help over 55,000 businesses take the pain out of getting paid, so they can focus on what they do best. And through our partnerships with over 200 software providers such as Xero, Zuora, Salesforce and Quickbooks, more and more businesses are benefiting from our unique global payments platform every day. We process $15bn of payments a year across more than 30 countries, powering recurring payments for businesses worldwide, from multinational corporations to small businesses.

We’re headquartered in the UK, and backed by some of the world’s leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners and Notion Capital. Over 400 employees worldwide have decided to develop their careers with us. We’ve built a friendly, collaborative culture where we hire and develop people who share our desire to do work we can be proud of. We value learning and feedback, and support colleagues to develop in their role and more broadly in their career.

We’re looking for smart, curious, and self-starting people from all backgrounds to join our Product Development team.

The role

This is an exciting time to be joining GoCardless Product Development (PD). As a Technical Programme Manager, you would sit in the Product Operations team. You will be responsible for driving the delivery of cross team and cross functional programs of work, managing stakeholders, reporting and providing valuable input into planning activities with Product Development teams.

In addition there will be elements of the role where you will be able to bring some creativity and initiative to influence positive delivery changes to PD processes.

This role is an excellent opportunity for Technical Programme/Project Managers who are looking to build their experience working cross-functionally, with multiple teams and stakeholders. Non-technical programme/project managers are also welcome to apply if you have an interest moving into a technical role during your career.

As a TPM at GoCardless you will be working closely with Product Management, Engineering to:

• Manage the delivery of programs
• Create delivery plans for cross team/department programs
• Highlight and manage program risks
• Promote a delivery mindset amongst your team/s
• Communicate effectively with teams and stakeholders
• Provide milestone updates to teams and stakeholders
• Esure the team, and stakeholders have the information they need
• Track and report on key program metrics
• Improve Group/Team processes
• Use information on best practices from GoCardless and your previous experience to help shape team improvements

Additionally, as a member of the Product Operations team, you will take learnings from these programs and work with the Head of Product Operations to influence changes across Product Development.

What we’re looking for

This role will suit an individual who would like to build on their experience of managing cross-department, complex programs.

It is important that you have a strong delivery, coordination and organisational focus. You will ensure that programs are delivered to a high standard, on time, and details are communicated well through the course of the program.

To be successful in this role, you will have the following:

• Understanding of product development processes
• A pragmatic approach to delivering programs
• Strong organisational skills with the ability to adapt quickly to change
• Exceptional communication skills
• Analytical and problem solving skills
• Collaborative working style, working with a range of technical and non-technical stakeholders
• Experience in agile working practices is desirable, but not essential

Life at GoCardless

Diversity is hugely important to us and we welcome applications from those with disabilities and from under-represented backgrounds. Throughout our hiring and onboarding process we make any reasonable adjustments necessary to create a level playing field and continually look at how we can improve in this area. We also have active ‘employee resource groups’ (such a BEAM and Rainbow) that are supported and sponsored by members of our Exec team; they work to engage and inspire our employees on diversity & inclusion topics throughout the year.

We offer flexible working hours and remote working arrangements, enhanced parental leave and pension packages. You’ll also receive equity, because we believe having this ‘buy in’ is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.

The COVID-19 pandemic has seen everybody at GoCardless shift to remote working and this is something we’ll continue to do into 2021. We continually review this approach in conjunction with the changing restrictions in each of our locations; additionally we offer support to maintain wellbeing and comfort, including subsidised home office equipment, workstation assessments and a range of remote social activities you can dip in and out of whenever you fancy.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn .