API Support Engineer - Ireland Location

Job Description

Company Description

Dropbox is now a Virtual First company, which means work outside of an office will be the primary experience for all employees. Being Virtual First also means the location of our employees is targeted but flexible. If “Location Flexible” is listed in the job title of a role, the role can be located in any of the states where Dropbox is authorized to do business.** Some roles (including those which do not have “Location Flexible” in the job title), however, may have to be co-located with their teams in certain locations. Please work with your recruiter and your hiring manager to understand any location constraints of a particular role and to communicate your location preferences. **Dropbox is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Dropbox is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Dropbox is registered.
Dropbox is one place to keep life organized and keep work moving. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has offices around the world. For more information on our mission and products, visit dropbox.com.

Team Description

At Dropbox, we aim to put the customer at the center of everything we do. With over 500 million users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with Dropbox. We focus on solutions that work for our customers as well as implementing technologies that will simplify our customers’ journey. We bring the customer voice across the organization to ensure Dropbox delivers the best possible customer experience.

Role Description

If you love to delight customers and wow them with your technical savvy but also enjoy working with engineers on complex problems, this role may be for you. As an API Support Engineer for HelloSign, you will manage the day to day contacts and inquiries that are received from our API customers and potential customers. You should excel at building relationships, enjoy representing a great company and be a highly effective technical problem solver. The right individual will be passionate about delighting our customers through each and every contact. This is a unique opportunity to join the technical side of an award-winning customer operations team. If you would like to be considered for this position, please submit your resume along with a cover letter. The cover letter should include a brief intro about you and how you would answer: "If you could have one superpower what would it be?" Please include a link to an example of some code that you have authored. It doesn’t have to be too intense, just something simple will work. Please be sure to review information on our API here at: https://www.hellosign.com/api

Responsibilities

• Assist customers with our application program interface (API)
• Embody our core values and uphold our unique company culture
• Field Customer Support emails and calls about API features, functionality, and integration
• Be a tireless investigator
• Serve as a liaison between our customers and product engineers
• Engage in development discussions to create/improve our internal processes and systems
• Work daily in at least one programming language, guiding customers that are implementing our APIs
• Troubleshoot production issues related to our API and document processing
• Be comfortable using coding samples and snippets of code to communicate with developer clients

Requirements

• You hold a BS/BA degree, have attended a coding bootcamp, have done significant self learning or have a background in related work experience in technical support engineering
• You can demonstrate and explain API knowledge
• You can hear a use case and creatively apply our API functionality to solve that use case
• You take ownership of customer feedback
• You have working knowledge of at least one programming language
• You have general knowledge of web technologies and related tools
• You demonstrate strong technical writing skills
• You are a self starter
• The role will be based in Ireland

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).