Principal Product Manager, Conversational Admin Experience

Job Description

Job Title: Principal Product Manager, Conversation AI platform

Location: Santa Clara, CA

ServiceNow, recognized as one of the most innovative companies, is also is a customer-first company. The Conversational Interfaces team has been leading the charge in bringing exceptional conversational experiences to the end users of ServiceNow customers. The comprehensive solution includes both virtual (bots) and live agent capabilities and allows for automation as well as flexibility.

The fast-growing Conversational Interfaces team is looking for a product manager to lead our upcoming Admin experience. You will be a critical contributor in shaping and driving the roadmap of this new experience and ensuring our admins have the industry leading workflow. The ideal candidate brings together:

• A user centric mindset as we are working with a new persona
• Ability to distill large or broad problem statements into concise tactical solutions
• Data-driven decision-making skills to solve problems and determine metrics
• Comfortable with technical concepts to understand our entire suite
• Strong communication skills

In addition, we’re looking for someone who has worked with a fast-paced and agile approach, who quickly develops MVPs and rapidly iterates on them to refine the product within a creative and rapidly changing environment. You are passionate about tackling different problems with complex requirements and able to work closely with all types of stakeholders. Our team is hard-working, collaborative, and committed to quality. We believe that we can build a better platform together.

The Product Manager is expected to work very closely with best-in-class designers, developers, and fellow PMs to cultivate the new admin experience and features. You'll be responsible for strategizing the roadmap of the experience and gathering customer feedback. We use various technologies and development practices to build enterprise-grade omnichannel conversational products for thousands of global enterprise customers. Come join the Conversation Interfaces PM team and influence the product experience across our portfolio.

Minimum qualifications:

• Equivalent of 5-7 years of product management or similar experience working on Cloud - SaaS solutions
• Self-starter, leader, the high energy level that can collaborate across multiple product development teams and organizations within ServiceNow
• Manage product life cycle from concept to delivery with excellent analytical skills and attention to details
• Experience working with business application teams to understand and prioritize business needs and translate them into technical requirements on the platform
• Experience working with UX designers and other key stakeholders on user-centric product design practice.
• Bachelor’s degree equivalent (technical undergraduate degree preferred, or demonstrate technical capabilities with job experience)
• Ability to manage product and feature trade-offs with sales, marketing, engineering, and management teams
• Experience in setting clear priorities and manage the backlog of features
• Work closely with Engineering and UX to spec and execute on product features and engagement metrics
• Prepare, maintain and evangelize the product roadmap for both short-term and long-term releases

Preferred Qualifications

• Admin/dashboard software product development experience
• Strong communication and presentation skills, in executive and public speaking environments
• Has worked with one or more messaging platforms
• Passion for and experience with chatbot technologies, either in the consumer or enterprise space
• Bachelor’s degree equivalent (technical undergraduate degree preferred, or demonstrate technical capabilities with job experience)