Recruiting Manager, Customer Experience

Job Description

Recruiting Manager, Customer Experience About the Team

The DoorDash Recruiting Team is focused on building DoorDash culture, one quality hire at a time. We partner with hiring teams to design and execute recruiting strategies that enable DoorDash to hire exceptional talent in the most efficient and unbiased ways.

Our focus areas are:

• RECRUITING STRATEGY--We partner with hiring teams to design recruiting strategies & processes to consistently attract and hire amazing people at scale.
• BUILDING RECRUITING CAPABILITIES--We develop and build capabilities so the people of DoorDash can be an extension of the Recruiting team, increasing their skills and confidence in assessing quality talent with an eye on creating diverse & inclusive teams.
• CANDIDATE EXPERIENCE--We manage the finesse of the interview scheduling and logistics to create a memorably personalized and unparalleled candidate experience.
• QUALITY OF HIRE--We are a true partner in hiring; it's our job to help managers ensure we take a structured approach to hiring to ensure we are hiring only the best for DoorDash!

About the Role

We're looking for a Recruiting Manager, Customer Experience to help build out our recruiting team! DoorDash is growing and scaling at an unprecedented rate, and you will play a critical role in helping shape the function responsible for attracting our future.

The Recruiting Manager, Customer Experience is responsible for developing and driving our recruiting strategy in our Mexico City Customer Experience Center. As a leader at DoorDash, you will act as a strategic partner for leaders of business functions to identify talent needs, implement sourcing and scaling solutions, deliver innovative programs for diversity recruitment and drive the team to deliver against our bold and dynamic hiring plans.

This position will support our Customer Experience center in Mexico City.

You're Excited About This Opportunity Because You Will...

• Lead DoorDash’s recruiting strategy with a focus on acquiring top diverse talent to meet our current and future hiring needs for our core business functions.
• Build the Mexico Customer Experience Recruiting team and strategy from the ground up
• Recruit the workforce from scratch in our new Mexico City Customer Support Center through project management
• Attract, develop and retain Recruiters and Sourcers of all levels and capabilities.
• Deploy forecasting, reporting and analytics rigor to track key recruiting and sourcing metrics and measure progress against team goals.
• Deliver ongoing reports to track results, progress to goal, impact, hiring quality and cost-effectiveness of the Recruiting team.
• Use information to detect trends/insights and adjust the strategy to optimize the impact of the team.
• Proactively communicate strategy updates and team productivity to leadership and hiring teams.
• Provide expert guidance to our leaders and hiring managers to attract, evaluate, onboard, and retain highly-skilled diverse candidates.
• Lead and mentor team members with a focus on DoorDash’s history and growth, industry knowledge and innovation within recruiting as a profession.
• Meaningfully contribute to org planning and design, and implement and maintain processes, tools, and systems needed to scale and support the recruiting team in the short and long-term.

We’re excited about you because

• You are an authentic, inspiring and hands-on leader with experience driving, building and scaling recruiting teams in hyper-growth environments.
• You are a beacon for the best recruiters and sourcers; they seek you out and will follow you anywhere.
• You have 6+ years of high-volume recruiting/sourcing or equivalent business experience, with at least 2+ years of experience leading high-performing teams within a hyper-growth environment at progressive companies.
• You build trusted relationships with people at all levels, across multiple functions and in all geographies.
• You have proven recruiting project management experience in company expansion-related initiatives
• You preferably have experience in call center, retail, warehouse or equivalent high-volume recruitment areas
• You have a bias for action and have an inner drive and fierce commitment to excel in the pursuit of business goals.
• You possess a penchant for seeking out new experiences, knowledge and candid feedback and an openness to learning and change.
• You have an understanding of technology and/or logistics industries and extensive experience leading in-house, geographically dispersed recruiting/sourcing teams.
• You're skilled at using data and analytics to develop insights and drive decisions.
• You have a strong point of view on how diversity and inclusion play a key role in a company’s success, track record of leading teams to achieve diversity recruiting goals and proven success working with internal and external diversity partners.
• You have adaptable and superior communication skills (verbal, written and presentation) at all levels (IC to Exec/BOD).
• You are bilingual in Spanish and English.

Why You’ll Love Working at DoorDash

• We are a technologically and data-driven business.
• We are committed to our clients and connected through our vision of “Delivering Good.”
• We love solving problems, thinking creatively and trying new things.
• We believe in autonomy & taking initiative.
• We are challenged, developed and have meaningful impact.
• We take what we do seriously. We don’t take ourselves seriously.
• We have a smart, experienced leadership team that wants to do it right & is open to new ideas.
• We offer competitive compensation packages and comprehensive health benefits.
• You will be proud to say that you work for DoorDash and will know that the work you do brings joy to our clients every day.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com .

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.