Enterprise Account Manager

Job Description

Greenhouse is looking for an Enterprise Account Manager to join our team.

Our Account Management organization is in charge of driving customer retention, growth and expansion opportunities, and continued product optimization and adoption. As an AM, you will own the renewals and upselling of new products into our rapidly growing ecosystem of customers.

You will not only ensure a premium experience for our customers by understanding their business objectives, but also partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse.

Who will love this job

• A strategic hunter – you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenue
• A thoughtful mediator – you're consultative, receptive and authentic through tough situations and hard-to-close negotiations
• A collaborative teammate – you love working with others and utilizing strong partnerships to achieve the best outcome, whether internal or external
• A hardworking problem solver – you're not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be apart of the fix
  

What you’ll do

• Effectively manage a book of enterprise business totalling up to $6MM in ARR
• Build strategic account plans that map out expansion and other upsell opportunities
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
• Partner with Customer Success Managers for shared management of your customer relationships
• Position yourself as a strategic partner to key stakeholders and champions within named accounts
• Continued assessment of Greenhouse’ alignment with customer’s business objectives and goals
• Actively focus on expansion and growth through identifying, cultivating, and selling additional products within the Greenhouse Suite
• Diagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes
  

You should have

• Experience in sales/account management
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Proven success identifying and developing executive relationships
• The ability to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points
• Experience handling complex commercial processes and negotiations
• Quota carrying experience (e.g., Renewals, Sales, Account Management), preferably in a SaaS organization
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter
  

Applicants must be currently authorized to work in the Republic of Ireland on a full-time basis.