Senior Application Consultant (Remote)

Job Description

Senior Application Consultant (Remote)

Position Overview:

The Senior Application Consultant is responsible for providing high quality consulting and training services to clients and maintains an in-depth knowledge of the functional and feature characteristics of Thomson Reuters products. They use their professional services expertise in Legal Practice Management software (matter management, budgeting, timekeeping, workflow and reporting) to provide best practice recommendations and functional and strategic consulting services and advice.

About the Role:

In this role as Senior Application Consultant you will:

• Provide billable consulting services to clients (law firms) for all modules of 3E in the form of process and solution design, configuration, assistance with user acceptance testing, remote and in-person training, and go-live support
• Lead the definition of functional requirements for assigned projects and work with Project Management and Technical Consultants to translate requirements into specific plans and tasks in line with the implementation methodology
• Produce required project documentation (e.g. Functional Requirements Definition, Requirement Specifications, Training Strategy, Testing Strategy)
• Actively pursue issue resolution and communicate project issues to stakeholders (e.g. other consulting team members, support desk, Project Manager, client) to ensure that issues affecting projects are quickly and effectively resolved
• Provide added consulting services including process design, onsite support, process re-engineering, test plans, training, and assistance on custom projects as identified by clients
• Provide daily client service and initial issue escalation to Project Management for assigned clients
• Work collaboratively across different departments and groups within a matrix organization
• Deliver projects within scope according to budget and schedule
• Maintain an up to date functional knowledge of the software
• Attend train-the-trainer sessions designed to educate the Thomson Reuters team on methods for training clients in a variety of settings including basic classroom and introduction to standard training materials such as agendas, quick reference guides, training techniques, testing materials, and functional application knowledge, process reviews including ’best practice reviews’, requirement and GAP analysis, and onsite support
• Attend continuing education courses in areas of expertise as needed
• Conduct internal educational courses as needed
• Work as part of a remote team and contribute to the learning and development of team members and participate in team and internal initiatives and projects
• Manage time effectively to maximize utilization and to balance demands from multiple projects.
• Meet annual goals for delivery of chargeable hours and billable hours to meet assigned annual utilization target
• Continually seek and capitalize on opportunities to increase customer satisfaction and deepen client relationships

Additional information:

• Periodic weekend work required
• Up to 100% travel commitment

About You :

You’re a fit for the role of Senior Application Consultant if you have:

• Bachelor's degree or equivalent work experience
• 5-8 years’ experience in one or more of the following areas: legal industry, consulting or software training
• Excellent communication skills, both verbal and written
• Attention to detail in all aspects of job duties
• Ability to handle multiple projects and tasks simultaneously
• Ability to prioritize within and between projects
• Ability to communicate with all levels of client and employee organization
• Ability to work in an environment of change and uncertainty with sound judgment under pressure
• Ability to manage a high volume of work and diverse range of projects and activities
• Client-facing consultancy experience
• Ability to work independently and with minimal management supervision, which requires excellent organizational skills, time management skills, self-motivation and a willingness to accept ownership and responsibility for assigned projects
• Legal industry experience, and/or consulting experience in similar industry are preferred
• Experience with 3E is a plus
• Experience with Power BI is a plus

What’s in it For You:

At Thomson Reuters, people are our greatest assets & in this role you will be part of Thomson Reuters Elite Global Services Team which is comprised of the most experienced personnel in the industry. The Global Services team understands the business and financial aspects of firm operations, and we have the tools and the team to streamline processes, improve efficiencies, and provide the flexibility you need to change and grow your business. Our highly skilled global team includes PMPs, CPAs, MBAs and other specialists, offering a blend of domain knowledge and market sector expertise that is second to none. To know more about Elite please refer to this link: https://www.elite.com/

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com .