Bristol West Auto Liability Claims Handler- Lake Mary

Job Description

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Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.
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Job Summary A Bristol West Liability Claims Representative will take part in ongoing training which includes training in claims investigation, liability determination, coverage confirmation, establishing damages, and negotiation of claims settlement. Using claims systems to accurately document files, you will manage a diary and handle first and third party auto claims promptly, proactively and with a sense of urgency. Essential Job Functions Responsibilities include working in an electronic claim file environment handling auto claims within designated authority; Securing essential facts about accidents, negotiating settlements and explaining denials to policyholders; Review of pending claims, managing diaries, updating claims files, executing on outstanding items and moving files to closure through the use of established procedures and job aids while navigating multiple computer applications. Inspects damaged property and vehicles, and determines claims related damage; Estimates the cost of repair or replacement of damaged or stolen property and vehicles; Determines and reports on subrogation potential; Reports theft, fraud, and arson losses as required to state and industry. Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, mem bers of the medical profession and all other persons incident to the investigation and processing of claims. Performs other duties as assigned. Physical Actions Bending, Pulling, Sorting and Carrying up to 20 lbs. Pushing, Speaking (English), Climbing, Reaching, Standing, Key entering, Reading (English), Walking, Kneeling, Seeing and Writing (English). Physical Environment Required job duties are normally performed in a climate-controlled office environment. Education Requirements High school diploma or equivalent required. Bachelor’s degree preferred. Computer literate, valid driver's license, bondable Required to maintain an active adjusters license in states where required. Experience Requirements 2-3 years of customer service experience Special Skill Requirement Abilty to multi-task Able to work well under pressure Ability to manage abiguity Negotiation Skills Strong customer service and negotiation skills. Exceptional communication skills (both verbal and written) Strong attention to detail, time management and decision making skills. Must be comfortable working in a fast paced, high volume environment. Ability to multi-task and manage relationships with both internal and external customers. Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

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Schedule: Full-time
Job Posting: 01/15/2021