HPE Greenlake Customer Success Manager

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

At the core of HPE’s consumption based solutions strategy is the HPE GreenLake service portfolio. HPE GreenLake brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations. HPE GreenLake delivers public cloud services and infrastructure as-a-service for their workloads – on premises, fully managed in a pay-per-use model at the edge, in colocations, and in data centers.

In a typical day as a Customer Success Manager (CSM), you would be responsible for

• developing and maintaining strategic partnerships with customers,
• understanding their people and business goals,
• partnering with them throughout their GreenLake journey.

You will be accountable for the strategic leadership, engagement profitability and delivery excellence of your assigned accounts. As a trusted advisor, you will drive proper onboarding and activation efforts, discuss optimal utilization consumption use cases, identify expansion opportunities and ensure profitability throughout the entire offering contract term.

You are managing the long term relationship with our customers providing them with business outcome. You are accountable for the account throughout the life cycle of the customer agreement, and therewith owning business growth, P&L, customer loyalty and service delivery. As a trusted advisor, you will drive proper onboarding and activation efforts, discuss optimal utilization consumption use cases.

By leading the internal delivery organization and delivery partners you have a big impact on the success of HPE. You establish relationships with customer/partner at all organizational levels and you are able to interface with senior levels in internal and external groups. You will build excellent relationships with key decision makers at the customers and built your internal stakeholders to ensure a successful long term relationship. Team work is key in HPE, you will be working with people locally but also engaging in multinational teams.

Your success as a CSM will be measured on the following success criteria:

• Solution adoption: Time to value for the customer
• Business Growth: new business order growth/revenue ownership, identification of new revenue opportunities, contract renewals
• Profitability: Ownership of account profitability, cost optimization, recovery planning
• Operations: Drive SLA achievement, drive customer satisfaction. drive optimization and innovation
• Customer loyalty: Drive Net Promotor Score (NPS), apply multi level governance

The CSM will report into the Northern Western Europe HPE Pointnext Services Business Unit and work in close collaboration with the Country PointNext Services leader.

If you are...

• Fluent in French & English written and spoken.
• Holding a Bachelor or Master degree in a relevant study is required, as well as several years of experience in a role, managing Managed Services-like services in the IT market preferably enterprise infrastructure, cloud or services.
• experienced in managing deals throughout their life cycle in complex matrix organizations and have proven leadership skills. You have a proven track record of building strong customer relationships up to C-level and value based solution selling.
• creative, adaptive, emphatic, credible, analytical, structured, hands-on, independent, collaborative and persistent.

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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