Merchant Services Representative

Job Description

About the Team

DoorDash is looking for top-talent to play a pivotal role in building our business in Japan! This is an exciting opportunity to create something great together and be a part of a global startup changing how local economies grow. We’re looking for people with deep market knowledge who are inspired to bring their vision, passion and skills to enable us to best serve our merchants, Dashers and consumers. Join us in our global mission to empower and grow local economies.

About the Role

The Merchant Services Team manages on-boarding new merchants, as well as maintaining established relationships with merchants on the DoorDash platform. This is done by ensuring a timely response to requests and meeting expectations set during the sales process. This team has been evolving to keep up with the expansion and our desire for increased service levels for our valued merchants.

As a Merchant Services Representative, you will create and maintain the quality of all menus and store profiles on our platform. You will work with our valued merchants in ensuring all customer-facing content is accurate and up-to-date. You will assist with outreach and activation of merchants. As a member of this team, you will also serve as a key component in upholding the quality of menus generated by our offshore partners.

You’re excited about this opportunity because you will...

• Enter and update menu content and complete edits with a high level of detail and speed
• Resolve merchant issues received through our internal merchant portal
• Provide concise and courteous communication to all merchants through phone and email response
• Monitor and report on the quality of work demonstrated by our third-party vendor
• Collaborate with internal partners to support projects and organise internal operations

We’re excited about you because...

• You have at least 1 year of administrative, support, or quality assurance experience
• You have native level Japanese and fluent English
• You are well-organised with impeccable written and verbal communications skills
• You thrive in a fast-paced, team-oriented environment
• You are able to manage multiple deadlines simultaneously
• You are motivated by defined metrics and goals established by leadership
• You are creative, dedicated to improving 1% each and every day
• You are positive and engaging, steadfast in providing excellent service
• You have an ability to type 50+ WPM, while maintaining outstanding spelling and grammar
• Experience with Google Suite and Salesforce is a plus

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are strategic - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - We are committed to our clients and connected through our vision of “Delivering Good”
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive benefits
• You will be proud to say that you work for DoorDash and will know that the work you do brings joy to our clients every day

About us

DoorDash is a technology company that connects customers with their favourite local and national businesses in the United States, Canada, and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to thrive.