HPE GreenLake Customer Success Manager

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Are you looking for a unique, truly challenging role? Then we have the right opportunity—we are looking for a HPE GreenLake Customer Success Manager, who will be responsible for the quality, magnitude and effectiveness of contract relationships between the company and the customer. In concert with the company sales teams & delivery teams. The Customer Success Manager will cooperate in building effective business relationships between the company & the customer and will lead the contract account team to meet the customer’s requirements for quality, speed and cost while meeting the company internal metrics in terms of financials and customer satisfaction.

If you are ready for the next challenge, then please apply today!

How you’ll make your mark:

• You will plan and direct the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts
• You will be accountable for the financial performance of the contract - in terms of Revenue – and you will be responsible for Margin and Growth potential on the portfolio of contracts
• You will be accountable for customer satisfaction with respect to annuity or outsourcing services
• You will establish yearly budgets and controls expenses to achieve financial goals
• You will lead more complex business negotiations or portions of extremely large contracts of >$10M across regions
• You will lead the account leadership team which is comprised of Sales, Delivery Management, & Client Management) and you will inspire and train them proactively contributing in the development of new business opportunities and in the improvement of planning and budgeting processes
• You will develop strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
• You will maintain effective communication, establishing and overseeing a client governance structure that comprises comprehensive, coherent processes and communications between customer, the company, service providers, and partners

If you are...

• Good at partnering, innovating, and making things happen. You are aligned to our core values.
• Holding a university degree
• A person with a track record of managing larger, somewhat complex portfolio of Annuity Services, plus a proven track record in business P&L management, financial concepts and contract law
• Experienced in large revenue deals to include combination of multi-country/ business unit/product line
• Experienced in managing a business in start-up and growth phases
• Experienced in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels
• Able to lead large and virtual teams, plus you work across organizational boundaries, dealing with ambiguity and setting up internal networks
• Keen on demonstrating broad knowledge of corporate policies, products, markets and processes, and an understanding of general business management principles and practices, financial management, and multinational program management

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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