iX Program Lead, SG Public Sector

Job Description

Introduction
At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!
Your Role and Responsibilities
About IBM iX
We at IBM iX® think bigger than an agency and more creatively than a consultancy with the power to integrate the whole system. We are renegades and realists who work at the intersection of strategy, design and technology to digitally reinvent client’s business. We take a human-centered, outcomes-led approach to defining your digital strategy and delivering exceptional customer experiences to build clients’ business, by design.
We uncover insights from data that others can’t see and deliver progressive ideas through the use of IBM Design Thinking. We ground every strategy with a focus on delivering the ultimate experience – for customers, for employees, for shareholders.
IBM iX is one of the largest digital and design consultancies in the world, with nearly 60 studios and a global network of strategists, designers, developers and data architects, with deep industry and ISV expertise. Everything we do drives measurable impact at scale. For more information, visit https://www.ibm.com/services/ibmix.
Job summary
Program Lead (Delivery Project Executive) is responsible for leading complex Agile engagements for our clients. The engagement will require you to practice unique methodology of IBM Garage, Agile and Design Thinking for our SG Public Sector clients.
Key responsibilities are

• to lead a team of Scrum masters, developers and designers who work in agile squads and ensure that they are setup for success.
• work with your respective counterparts in technology and user experience to ensure that the squads are able to deliver at optimum velocity.
• Able to interact and inspire client stakeholders. Understand their ask and translate into actionable ideas. Able to elevate the impedances to the client stakeholders to create a clear runway for our clients
• Able to manage operations related to design system and platform.
• Able to manage project financials including IPPF in IBM

The Delivery Project Executive has the authority to run the project on a day-to-day basis. Effectively engage the Project managers and team leads to ensure project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits for the organisation.
Detailed set of responsibilities

• Manage a portfolio of projects for SG Public Sector
• Provide on-site leadership for project team by building and motivating project managers and team leads to meet project goals, adhering to their responsibilities and project milestones
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
• Report on program success criteria results, metrics, test and deployment management activities
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Guide scrum masters to manage their squads to deliver optimum velocity.
• Demonstrate a functional acumen to support how solutions will address client goals
• Contribute to the Statement of Work and Specifications for the requested services.
• Demonstrate the full understanding of the contractual agreement.
• Develop understanding all aspects of program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
• Set and continually manage project and program expectations while delegating and managing deliverable with team leads/Project Managers and stakeholders
• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders
• Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and stakeholders
• Coach, mentor, motivate and supervise project and program team
• Deliver appropriate and effective executive level communication
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Manage project and program issues and risks to mitigate impact to baseline
• Continue professional development in order to keep abreast of emerging technologies, methods and best practices
• Performance reviews and staff development
• Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the portfolio

Qualifications:
Mandatory

• Bachelor’s degree with 12-15 years of experience in IT industry
• Singapore citizen (mandatory for required security clearances). Experience working with Singapore based clients.
• Experience in managing complex Agile projects which includes a blend of user experience and technology with TCV of S$5M and more.
• Excellent experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall. Certified as Agile Scrum master.
• Managed relationships with senior client stakeholders to establish credibility, solve problems, build consensus and achieve objectives
• Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
• Needs to have an understanding of Adobe, Web and mobile technologies, user experiences and design fundamentals and cloud / microservices.
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills. Fluent in English.

Optional

• Certified as Agile Product Owner. SG Public sector experience.
• Experience in various CRM technologies like Salesforce, ServiceNow, etc. Able to manage large platform maintenance contracts.
• Mandarin speaker.

Required Technical and Professional Expertise
As above
Preferred Technical and Professional Expertise
As above
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.