Technical Strategy Associate

Job Description

Hi, we're Oscar. We're hiring a Technical Strategy Operations Associate to join our Insurance Operations team in our New York City office.

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so.

What is the Position?

You will work within Oscar's Insurance Operations organization with a focus on creating efficiency and scale through technology and automation. You will identify and implement technical solutions for operational challenges across the provider, member, and claims lifecycles. Potential projects include building and improving upon Oscar's adjudication infrastructure and underlying logic, playing an essential role in the transition to a next-generation technology platform for core insurance functions, or driving projects to contribute to unique provider and member experiences that are important to supporting Oscar's growing membership. You will own, develop, and prioritize a technical operations roadmap and working directly with operations engineers.

You'll work with the Insurance Operations team, Product & Engineering, Data Science, and business Lead to understand requirements and develop solutions. We'll expect you to understand complexity, distill it, and explain it in simple, structured terms.

You will report to the Senior Manager, Insurance Operations

Responsibilities

• Lead iterative problem definition and technical scoping in close collaboration with business and technical teams across Oscar to build solutions that radically improve the efficacy and efficiency of existing operational processes or unlock new capabilities
• Distill the requirements of new product and market expansions and design automated workflows to reduce manual work requirements
• Support the Provider, Member, or Claims operations team to resolve provider and member escalations through issue investigation, training, and technical tooling
• Independently manage month-to-month deadlines, balancing urgency against importance while overseeing and developing a longer-term technical roadmap

Requirements

• A bachelor's degree or equivalent work experience
• 3+ years work experience in a technical role (QA analyst, PM, operations analyst, finance, consulting, industrial engineering)
• 3+ years SQL/Python experience

Bonus Points

• An academic and professional background in coding, math, statistics, or data science
• Knowledge and passion of healthcare or health insurance
• Knowledge management, training, or content development experience
• Startup experience

Life at Oscar

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We encourage our members to care for their whole selves, and we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here .