Senior Process Executive

Job Description

Team Lead|Team Manager - B&L

Qualification:

Graduate (exclusion:

Responsibility:

• Minimal Customer interaction under guidance.
• Understands Domain Process/sub process functions terminologies (such as SOP QC checklists).
• Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases.
• Handle first level processing of transactions.
• Adhere to quality requirements achieve targets/volumes in given TAT(Turn around time).
• Proactively identify issues.
• Contribute to process improvement initiatives.
• Identify and report process changes.
• Adhere to the mandatory industry regulation and compliance requirements for the given process.
• Knowledge Management.
• Update Process documentation as appropriate for the process under guidance.
• Participate in knowledge transfer.
• People,Team Management.
• Adhere to org hygiene and compliance needs in terms of.
• a\Personal Utilization and Time sheet submission.
• b.
• Personal and new hire Assimilation.
• c.
• Attendance.
• d.
• Team Initiatives Collate team performance metrics.
• Manage break schedule/transport logistics for the team in the absence of his,her supervisor.

Good To Have Skills

• Mortgage Loan