Customer Service Representative

Job Description

Position: At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we’re building. We’re looking to add representatives to our Customer Service Team, who will continually improve the customers' experience. The ideal candidate will exemplify Root’s long-term mission for best-in-class customer support. Shift Schedule : 9:00 am - 5:30 pm Mountain Time Compensation: $ 17.00/ hr Location: Phoenix, AZ location (once we return to the office).

What you’ll be doing.

• Deliver a best in class customer experience by promptly responding to customer inquiries via email and phone
• Leverage internal tools to research and resolve customer requests thoroughly and accurately
• Provide recommendations to improve internal dashboards and the product based on interactions with customers
• Proactively reach out to customers to gather continuous feedback

What we’re looking for.

• Prior customer service and/or insurance industry-related experience
• Excellent written/verbal communication and problem-solving skills
• Ability to be timely, patient, and attentive to customer needs and requests
• Friendly disposition with a natural ability to read customers and use positive language in customer correspondence
• Willing to go the extra mile attitude
• Willingness to learn and ability to gain deep knowledge of the insurance product and smartphone app
• Detail-oriented with an affinity for multi-tasking
• Basic knowledge of spreadsheets (Microsoft Excel), scheduling tools (Gmail), and social media platforms (Facebook, Twitter, etc.)

Who we are. Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app. What draws people to Root. Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined: Autonomy. For assertive self-starters, the opportunities to contribute are limitless. Impact . By challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration. We encourage rich discussion and civil debate at every turn. People. We are inspired by the collection of crazy-smart people around us. Apply for this job