Patient Screener

Job Description

Hours: Full Time; Monday - Friday; 8:00am to 5:00pm

Location: The Polyclinic Bellevue

POSITION OBJECTIVE:

Supports The Polyclinic patients and visitors by delivering outstanding customer service, providing information, answering questions, and helping to ensure a safe environment for all who enter the facility.

RESPONSIBILITIES:

• Greet all patients entering The Polyclinic facilities.
• Obtain initial patient information by interviewing incoming patients, staff and visitors following the most current screening protocols and guidelines.
• Adhere to the Polyclinic visitor policy and guidelines.
• Provide direction to patients on where they need to go (ex: acute respiratory clinic and/or other departments)
• Respond to patient inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Utilize AIDET to greet patients and answer questions during the screening process.
• Maintain appropriate social distancing during screening.
• Work as a team member within all Polyclinic departments.
• Perform other related duties as assigned.

QUALIFICATIONS:

Education:

• Requires high school diploma or equivalent

Experience:

• 1-2 years experience in a customer facing setting
• Healthcare experience preferred

Skills:

• Ability to problem solve.
• Strong communication and interpersonal skills.
• Organizational skills and ability to prioritize responsibilities.
• Empathetic personality giving attention to patient's needs and concerns.
• Ability to work as a team member.