Specialist, Revenue Operations

Job Description

Specialist I, Revenue Operations (6 month contract)

Overview

As a Specialist I, Revenue Operations (WMR) you will play a critical role in the continued growth and success of the WM Retail point-of-sale business. The role will primarily be focused on onboarding and training new customers on how to best use our software as well as fielding support requests from newly active and existing customers. In addition, you will take on a variety of operational tasks to develop and further refine key workflows and procedures to improve to facilitate a continued acceleration in our growth trajectory.

On a day-to-day basis, you will be working closely with a team of specialists that are experts in sales and support for the WM Retail point-of-sale application, also having a working understanding of other applications within the Weedmaps product ecosystem. You will also be working closely with our internal technology teams to help them prioritize which features and improvements will be most impactful to the growth aspirations of the business. The main objective however will be to take new customers through the complete onboarding process - from hardware purchase to their first transaction - and in ensuring they have full confidence to use our application to run their business going forward.

As our customers are using the application during both weekdays and weekends as well as later into the evenings, you must be willing to provide light coverage on a rotating basis during off-hours.

The Impact You'll Make :

• Be a subject matter expert of the WM Retail application as well as key dispensary management workflows including reporting
• Conduct product/new feature walkthroughs, onboarding sessions and trainings
• Field and efficiently diagnose customer reported technical issues and questions via phone, email, and chat
• Provide clear, professional, & friendly communications to both end-users and internal Weedmaps contacts throughout the onboarding and troubleshooting processes until completion/resolution
• Serve as a customer advocate internally to ensure that product expectations are not only met but exceeded, in a timely manner
• Provide detailed, shared notes on each customer interaction to ensure that all team members (including technical resources in Engineering, Product and Design - when relevant) are up to date on issue progress
• Assist with developing and refining client-facing support and training documentation
• Build out and/or refine operational workflows as assigned by the General Manager of WM Retail to help increase conversion and retention

What you've accomplished:

• Bachelor’s degree
• 2+ years of experience in technical customer service/support OR dispensary operations
• High level of interpersonal communication skills, both written and verbal
• Efficient organizational and time management skills with the ability to multitask and prioritize in a high-volume, fast-paced environment
• Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
• Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills

Bonus Points:

• Cannabis industry experience linked to dispensary operations (e.g., dispensary inventory manager)
• Experience using and/or managing a point-of-sale system
• Experience with Salesforce, Jira, or other ticketing systems
• Experience writing internal and customer-facing documentation

Our Benefits:

• Catered lunch provided 5 days a week (when working in the office)
• Monthly snack boxes sent straight to your doorstep as we work remotely
• All the equipment that you need to get your work done
• Fridge is always stocked with energy drinks and other snacks
• Casual work environment, read no fancy clothes required, but you are free to dress to the nines!

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

About Weedmaps:

Founded in 2008, Weedmaps is a leading technology and software infrastructure provider to the cannabis industry. Our suite of cloud-based software and data solutions includes point of sale, logistics and ordering solutions that enable customers to scale their businesses while complying with the complex and disparate regulations applicable to the cannabis industry. In addition, our platform provides consumers with information regarding cannabis products across web and mobile platforms, including listing local retailers and brands, facilitating product discovery and allowing consumers to educate themselves on cannabis and its history, uses and legal status. Headquartered in Irvine, California, Weedmaps employs more than 400 professionals around the world, with offices including Los Angeles, Denver, Barcelona, and Toronto.

So what are you waiting for? Join the Weedmaps family!