Project & Support Center Consultant

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.

Department Overview

The Enterprise Project Management Office serves as an internal resource pool for both cross-enterprise initiatives and under-served areas of the company who do not otherwise have access to this capability within their own groups. The team enables successful identification, prioritization, and execution of programs and projects aligned to Wells Fargo’s strategic objectives.

About the Role

The Business Support Consultant 2 role is responsible for managing a team of consultants in the EPD Resource & Support Center. This role will also be considered a lead consultant supporting the enterprise portfolio delivery community by responding to inquiries regarding EPD Methodology, Tools, Training, etc.

Responsibilities:

• Manage EPD team consisting of both Resource & Support Center (RSC) and Quality Assurance Business Support Consultants. Manager responsibilities may include:
• Track and monitor RSC tickets and assist with quality checks to ensure timeliness, accuracy, and completeness
• Help ensure the team has the processes, tools, and training needed to be successful
• Working out of a queue to research and respond timely to inquiries and requests
• Providing specialized technical knowledge and training support for the EPM Tool
• Answering escalated EPM Tool tickets that require additional research
• Trouble-shooting tickets to identify initial root cause and impact analysis
• Providing PM guidance and consultation, answering PM policy, methodology, and adherence questions that require additional research
• Partner with PMs, PM managers, PM Community of Practice (PMCoP), and EPD partners and/or leadership to research customer inquiries
• UAT Support

Market Skills and Certifications

Essential Qualifications

• Candidates must be a college graduate. Bachelor’s Degree, any field
• More than 4+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services
• Experience in working as a technology support: ticketing workflow systems, in a production environment, perform root cause and impact analysis
• Experience with Waterfall and Agile project methodologies and a Subject matter expertise in EPM Tool/CA PPM, Jira Service Desk and Enterprise Project Management Methodology
• Excellent verbal, written, and interpersonal communication skills. Strong organizational, multi-tasking, and prioritizing skills.
• Knowledge and understanding of project management methodologies, resource capacity management and Program/Project Financial management
• Candidates must be willing to work in McKinley Hill, Taguig City
• Must be willing to work on the night shift

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.