HPE Greenlake Customer Success Manager

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Within the Greenlake Customer Success Manager role, you will be responsible for the quality, magnitude, and effectiveness of contract relationships between the company and the customer.

How you'll make your mark:

• Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6.
• Accountable for the financial performance of the contract - in terms of Revenue.
• Margin and Growth potential on the portfolio of contracts.
• Accountable for customer satisfaction with respect to annuity or outsourcing services.
• Establishes yearly budgets and controls expenses to achieve financial goals.
• Leads more complex business negotiations or portions of extremely large contracts of >$10M across regions.
• Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6.
• Accountable for the financial performance of the contract - in terms of RevenueMargin and Growth potential on the portfolio of contracts.
• Accountable for customer satisfaction with respect to annuity or outsourcing services.
• Establishes yearly budgets and controls expenses to achieve financial goals.
• Leads more complex business negotiations or portions of extremely large contracts of >$10M across regions.
• Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer.
• May hire, lead, inspire, and manage a small account team.

Education and Experience Required:

• Bachelors Degree or equivalent combination of education and experience.
• 3-5years' of Client Mgmt & 10 + years industry experience.
• Track record of managing larger, somewhat complex portfolio of Annuity Services.
• Experience in large revenue deals to include combination of multi-country/ business unit/product line.
• Proven track record in business P&L management, financial concepts and contract law.
• Experience managing a business in start-up and growth phases.
• Experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels.
• Proven track record in leading large, virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks. Note: Annuity Services comprised of sophisticated support services, out-tasking, or outsourcing.

What we can offer you:

• Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world ́s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
  
• If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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