IT Support Engineer

Job Description

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

MicroStrategy’s IT Support Engineer will provide desktop and help desk support to technical and non-technical employees, executive management, and event support (both on and off-site). • Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment. • Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices. • Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment. • Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android. • Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets. • Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services

Qualifications

Requirements: • Candidate must possess 1+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training and experience. • Knowledge of Microsoft OS (Windows 2012, Windows 10). Office 365, Active Directory and desktops applications . • Excellent troubleshooting and problem-resolution skills. • A+ or similar certifications are a plus. • Excellent interpersonal communication skills in order to effectively interact with technical and non technical employees. • Excellent customer service skills. • Ability to prioritize among multiple, competing requests. • Microsoft certification is a plus.

Qualifications: • Manage and build computers and servers to support needs of a large IT company • Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices. • Perform upgrades and repairs (e.g., memory installations, operating system upgrades, driver upgrades), imaging with WDS or Deployment Studio. • Work with customers to resolve technical issues • Provides hardware and OS deployment and support for Windows and Apple servers • Performs hardware and software evaluations and make recommendations. • Configure, install & maintain all standard PC and Mac hardware and software which include all aspects of the installation process from receiving equipment, installation of software, testing, and delivery to end user. • Provide mobile device support. (installations, configurations, troubleshooting) • Provide hardware support for printers and other IT equipment. • Create and maintain documentation relating to the most frequent questions and procedures. • Provide timely status reports that maintain service level agreement for delivery of quality service. • Support on and off-site corporate events. • Research and resolve customer issues in a timely and accurate manner with minimal guidance. • Update inventory system in order to have accurate information in terms of hardware delivered to the user. • Hot-line support. • Manage Purchase Order system and get in contact with vendors for Hardware and Software orders. * Effective oral and written communication skills in Spanish, English and Portuguese

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