North America Customer Success Strategy Manager

Job Description

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Aruba is redefining the "Intelligent Edge" Aruba is creating new customer experiences by building intelligent spaces and digital workspaces - leading next-generation network access solutions for the mobile enterprise. We are focused on campus, branch, mobility and the IoT to transform businesses with the combined power of compute, context, control and secure connectivity. We help some of the largest and most exciting companies globally to modernize their networks to meet the demands of a digital future.

Sounds like you? Then we have the right opportunity. We have an opening for a Customer Success Strategy Manager to join our team:

How you will make your mark:

• You will be responsible for expanding the Customer success capabilities across North America
• You will define strategic direction and plans for customer success across North America, monitors business performance, and implements corrections as well as cost reductions and incremental growth actions.
• You will manage and monitor performance of CS business metrics (e.g., churn, retention, onboarding, NPS, etc.); delivers recovery or action plans for exception issues.
• You will create and foster a mutually beneficial relationship with Product Business Groups, Alliance Partners, Services (functional and support teams), and Regional Business Development Managers, Sales, Solution Partners Organization, and delivery teams; Leads key initiatives on behalf of functional and senior management.
• You will provide thought leadership and program management for initiatives that significantly change the business portfolio, selling motions, competitive advantages, and/or business models.
• You will assign responsibilities, provides direction, leadership, and coaching, as well as removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.
• You will create a working environment that is conducive to individual growth, high performance, is challenging and rewarding.
• You will achieve diversity and other HR goals.
• You will act as mentor to individual contributors in other teams and for Manager I level May participate in initiatives to improve effective development and utilization of company human capital (e.g. develop rotational programs, re-skilling programs, etc.).

Education and Experience Required:

• Typically 10+ years to demonstrate mastery of Service Business Management.
• Established management background of high level individual contributors (people management).
• Typically first level and advanced level university degree.

Knowledge and Skills:

• Excellent market knowledge.
• Need broad knowledge of competitive market dynamics, business models, business strategies and processes.
• Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives.
• Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams.
• Must have a solid understanding of business management principles, financial expertise and strategic planning methods.
• Recognized as authority in their area of expertise. Demonstrated ability to provide thought leadership and drive change across functions and on executive level.
• Very strong leadership, people and business management skills.

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world ́s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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