Senior IG Community Support Manager

Job Description

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Senior IG Community Support Manager to be remotely located.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Futureto people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

As a Senior IG Community Support Manager working on the Primary Immunodeficiency (PI) team, you will be empowered to impact and support community advocacy initiatives. In this role, you will contribute to Takeda’s mission and a typical day will include:

POSITION OBJECTIVES:

The Senior Ig Community Support Manager is someone who has proficient experience with primary

immunodeficiency (PI) and has familiarity with immunoglobulin (Ig) treatment.
The Sr IgCST Manager provides unbranded, disease state education, and peer to peer support to people
living with Primary Immunodeficiency enrolled in MyIgSource while being mindful of legal and
regulatory constraints during every interaction.

POSITION ACCOUNTABILITIES:

Live Patient Program Facilitation:

• Present and facilitate, both in person and virtually multiple unbranded educational PI Support
Meetings, remaining compliant while educating patient and caregiver.
• Collaborates to identify and create new presentations/agendas for future programs.
• Cohost PI Support Meeting to educate attendees and drive MyIgSource
engagement/enrollment.
• Prepare and deliver presentations to PI Community Members while staying 100% within all
legal, regulatory and compliance guidelines.

Patient Education & Peer to Peer Support:

• Makes outgoing and handles incoming calls via the toll-free MyIgSource phone line.
• Provides unbranded disease state information, education, and resources about PI, unbranded
IG treatment, plasma, self-advocacy, MyIgSource, and Takeda programs.
• Enrolls patients/caregivers in MyIgSource and obtains opt-in; provides a positive experience for
all callers documenting all interactions appropriately.
• Handles or appropriately triages incoming calls from HCPs as appropriate.

Community Outreach:

• Handles or appropriately triages incoming calls from HCPs.
• Travel to/attend approved local, regional, and national patient events, trade shows, attend
relevant HCP events, share experience/speak at events to educate on PI, the need for peer to
peer support, and the educational resources offered by Takeda.
• Attends National walks, local education days to facilitate understanding of MyIgSource, and Ig

Community Support at Takeda
• Coaches Advocate I & II at live patient meetings to assist with management of live patient
programs with high attendance.
• Manages escalated calls from Patients and caregivers
• Manages projects for unbranded program recruitment

Internal PI Education:

• Participate in videos, brochures, photos, etc. sharing their personal experience with PI and
MyIgSource to be shared internally and externally in multiple medias.
• Serve as an advisor to Takeda Ig business on the patient, HCP, and PI disease state.
• Work cross functionally with marketing team to assist in the development of key unbranded
tactics/messaging for PI Community
• Educate internal audiences on PI patient experience and patient journey, MyIgSource, and all
MyIgSource educational tools and resources.
• Shares personal story, complying with Takeda policies and SOPs and Legal, Regulatory, and
Ethics & Compliance guidance.

Manager:

• Responsible for coaching, training, and leading up to 4 field based direct reports
• Measure and report performance objectives and goals
• Establish development plans and employee retention strategies to align with Takeda cultural
values and promote team and PDT culture.
• Spends 1:1 time to coach and develop team members
• Assist in the development of and implement training documentation/protocols as necessary to
ensure operational excellence.
• Ensure each Advocate maintains up-to-date on all compliance and training in accordance to
Takeda policy.

EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:

• Bachelor’s (strongly preferred)
• 3-5 years customer service/sales experience in a professional setting, or teaching experience
(required if no degree)
• Patient Advocacy, health care and/or experience in a regulated industry is preferred
• Significant education or experience with primary immunodeficiency (PI) strongly preferred

• Excellent communication, interpersonal, and English language oral skills are essential
• Strong understanding of the pharmaceutical, biotechnology, medical device or other healthcare
industries and relevant laws and regulations
• Excellent decision-making ability and strong analytical skills
• Ability to take initiative and ownership of assigned duties
• Excellent organizational skills and acute attention to detail
• Ability to work on multiple projects simultaneously and prioritize work
• Basic computer and internet skills including knowledge of Microsoft Office products such as
Excel, PowerPoint, and Word
• Have extensive understanding of primary immunodeficiency
• Ability to explain complicated subjects in an easy-to-understand manner
• The following personal characteristics:

Compassion and passion for the patients we serve. A bias towards action with high

ethical standards, self-starter, and collaborative team player

TRAVEL REQUIREMENTS:

Ability to travel 40%, including weekends

WHAT TAKEDA CAN OFFER YOU:

• 401(k) with company match and Annual Retirement Contribution Plan
• Tuition reimbursement Company match of charitable contributions
• Health & Wellness programs including onsite flu shots and health screenings
• Generous time off for vacation and the option to purchase additional vacation days
• Community Outreach Programs

Empowering Our People to Shine

Discover more at takedajobs.com

No Phone Calls or Recruiters Please.

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.