Poker Operations Manager - PokerStars

Job Description

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon and Scotland. Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• TVG — The best-in-class horse racing TV/media network and betting platform
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars US — The premier online poker product and affiliate of FanDuel Group

THE POSITION
Our roster has an opening with your name on it

The Poker Operations Manager is an advocate for poker and responsible for the day-to-day oversight of the poker offering on PokerStars’ USA platforms. Core components of the role include analysis of game performance, recommendation and implementation of changes to the offering, planning of promotions, oversight of usage of new features and games, participation in poker policy discussions, and communicating directly with customers.

THE GAME PLAN
Everyone on our team has a part to play

• Oversee the deployment and management of the poker game offering
• Recommend and implement changes to the poker offering to optimize it to specific USA needs based on liquidity and player preferences
• Request and manage data projects in coordination with Business Intelligence with the aim of providing policy change recommendations
• Request new development tasks based on player and business needs and ensure that all central development features are properly utilized for the USA
• Provide timely reports regarding performance to management as required
• Closely review and manage tournament guarantees to meet the tournament overlay budget
• Assist Poker CRM with the creation and management of the poker promotional calendar
• Craft player-facing communications, including but not limited to announcements regarding tournament schedules, promotions, policy changes,
• Handle escalations from Customer Support for a variety of poker and software/technical issues
• Research and submit technically proficient bug reports when a problem with the gaming software or back office tools is discovered

THE STATS
What we're looking for in our next teammate

• 5+ years of experience working in an operational capacity
• Bachelor’s degree or equivalent, or commensurate online gaming industry experience
• Exhaustive knowledge of poker, including all game and betting variations, industry trends, familiarity with poker public figures, and understanding of the basics of game theory
• In-depth knowledge of the PokerStars client, including features and promotions
• Significant experience playing online poker
• Excellent communication and interpersonal skills
• Exceptional written communication skills, with the ability to convey complex ideas and arguments clearly and efficiently in writing
• Willingness to work long and often unusual hours
• Intermediate or better Microsoft Word and Excel skills

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.