Platform Support Specialist

Job Description

WHO WE ARE Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands including Priceline, Sprint, RVA Media Group, and The Basement agency. Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. Centro is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Post-COVID, many of us will be returning to one of our offices (by choice, not requirement -- we believe results matter more than where they are produced). This position and all of our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two. ABOUT THE TEAM The Platform Support team is the center of our customer operations, and is the driving force behind our sales and support. Through our ‘raving fan’ service philosophy, we provide above-and-beyond customer service to thousands of advertisers, agencies and other media-buying professionals. Members of this team enjoy the opportunity to gain deep insight into the online advertising world and grow their careers through continued education in the workplace. WAYS YOU'LL CONTRIBUTE You will be opened up to the world of digital advertising technology and will help to grow business by providing above-and-beyond support to our large client base. You will be highly comfortable and knowledgeable about the internet in general, and should be highly confident in your ability to quickly learn about advanced software and technology. You will contribute by:

• Using core knowledge & on-the-job training to respond to customer requests & queries
• Troubleshooting technical issues with software & digital ad campaigns
• Helping advertisers & media buyers define advanced strategies for success
• Assisting in maintaining our internal security & quality procedures
• Assisting in internal training & quality assurance among various departments in the company
• Assisting in client training and education; set clients up to be self-sufficient
• Assisting in improving team efficiency via enhanced procedures & organization
• Working closely with the digital point people on both buying (buyers/programmatic leadership) & sales (sellers, advertiser/agency leadership) sides to drive revenue & performance
• Continually educating & developing programmatic buying knowledge & skills of your customers

WHAT YOU BRING TO THE TABLE

• Super-positive attitude, worthy of our ‘raving fan’ service philosophy
• Exposure to or knowledge of: Google Analytics, Google Ad Manager, Sizmek, DoubleVerify, MOAT, HTML5, AD Tags, and pixel tracking/placement
• Proven experience and ability to learn complex software applications
• General internet knowledge of a medium to advanced level
• General knowledge of online business practices
• Excellent written & verbal communication skills
• Excellent organizational & time management skills
• Ability to thrive in a fast paced, ever-changing, startup environment

BONUS POINTS

• Online advertising/Programmatic buying experience
• Experience in media planning, agency sales or planning or other advertising experience
• Bachelor's degree or higher
• Experience or certification with Basis & Centro Certified

ANYTHING ELSE? Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements. LIFE WITH CENTRO We take care of our people and believe that Centro’s success depends on the growth and well-being of each one of our team members. We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a work from home stipend for employees in closed offices, and more. We are proud to be an equal opportunity employer are committed to building teams of Centrons that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment. Apply for this job