Business Development and Strategic Planning Manager

Job Description

What you’ll be doing...

You will be working with a team to drive customer experience transformation leveraging business insights and analytics for the Consumer organization. You will partner with various stakeholder teams including but not limited to internal business development, opportunity sizing, solution architects, business transformation, omni experience, customer service, various channel teams and portfolio to create a backlog of intelligent asset initiatives, and prioritize them for alignment, delivery and execution. You will also collaborate with teams in Technology departments (GTS, AI&E) and align with Finance for business value assessment of various initiatives the organization is delivering. Your role will support Verizon as it continuously improves the experience it provides to its customers.

• Maintain SOI-S&P Process, alignment and Integrate internal and external changes and educate team.
• Steward Internal and Client projects for intake, engagement, benefits validation, prioritization and downstream handoff.
• Identify, source and track SOI-S&P Key Performance indicators, targets to actuals reconciliation.
• Prioritize initiatives based on revenue accretion, cost reduction, experience enhancement and strategic drivers.
• Drive weekly prioritization meetings and handle escalations/exceptions.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in customer experience.

Even better if you have:

• An MBA degree.
• Experience in the telecom sector.
• Experience in consulting or a professional services environment.
• Knowledge of programming languages and statistical analysis tools.
• Experience in customer experience, customer service transformation, digital transformation, business insights or analytics.
• Proven experience ideating, developing and executing projects.
• Proficient analytical and problem-solving skills and proven track record of utilizing insights from data to drive change.
• Ability to develop and present executive level reports and presentations.
• Proven ability to work with cross functional teams across all levels of the organization to optimize business results.
• Proficiency with PowerPoint/Word/Excel.
• Exceptional communication and interpersonal skills.

When you join Verizon

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.