Representative, Process Fulfillment

Job Description

Description

• Creates a connection and develops rapport with our dealerships and our internal Sales team to provide outstanding, personalized service.
• Updates the system with proper documentation for research, tracking, and reconciliation and repository purposes.
• Partner with dealerships and state title agencies to ensure timely lien placement.
• Maintains performance and production standards to meet department expectations and company goals.
• Decrease our volume of outstanding unperfected accounts
• Handling inbound and outbound calls with professional and exemplary service
• Collaborates with all internal and external customers to ensure effective problem resolution
• Notifies leadership of recognized trends and opportunities to improve unperfected volumes
• Follows all standard operating procedures, guidelines, and best practices to produce valid and reliable quality data for the department.
• Process internal and external request within service level agreements.
• Generate report to insure follow up’s are reviewed daily and updated
• Bachelor's Degree: Business, Accounting, Finance or equivalent degree.
• or equivalent work experience: Equivalent combination of education and experience may be substituted in lieu of degree.
• Experience -
  • 0-3 years
• Skills & Abilities -
  • Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
  • Intermediate to advanced typing and data entry processing skills.
  • Ability to ommunicate effectively and professionally with internal and external customers.
  • Ability to handle multiple tasks simultaneously.
  • Excellent organizational and time management skills with strong attention to detail.
  • Ability to educate customer on a service or product solution.
  • Ability to work effectively as a team member.
  • Ability to respond to internal and external requests as needed.
  • Ability to adhere to policies, procedures, and instructions of management

Compensation: $16.35 to $21.63 an hour

Benefits: Santander offers comprehensive benefits to its full and part-time employees who work more than 20 hours a week. Employees can choose from a number of benefit options including medical, dental, vision, supplemental life insurance, legal assistance and critical illness insurance. Santander provides eligible employees with certain core benefits at no cost including basic life and short and long term disability insurance, employee assistance program, paid time off, business travel accident insurance and many perks and discounts.