Client Success Manager (German speaking)

Job Description

About Houzz Houzz is the leading platform for home renovation and design in the world. We have a highly-engaged community of millions of homeowners who leverage our technologies to find design inspiration, get advice for their projects, and research and hire over 2.5 million home design and renovation professionals. For professionals, Houzz Pro provides an all-in-one software solution that empowers industry pros to stand out, win clients and manage their projects efficiently and profitably. About the Role Our Account Managers, also referred to as Client Success Managers, partner with a large volume of industry professionals to help grow their businesses through an all-in-one management tool ( Houzz Pro ). Do you thrive in a fast-paced and competitive, yet team-oriented environment? Do you love being challenged and turning unsatisfied clients into the happiest ones? If the answer is yes, then Houzz might just be your next home.

Responsibilities include, but are not limited to:

• Manage a large portfolio of Houzz PRO clients and optimise their profile and program with creative improvements
• Maintain ongoing contact with every account assigned to you
• Renew annual contracts
• Up-sell clients on additional packages
• Meet minimum renewal and up-sell objectives
• Meet minimum quantitative and qualitative account improvement objectives
• Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture
• Opportunity to attend and participate in industry trade shows for top performers
• Consistently exceed client retention and revenue targets

At a Minimum, We’d Like You to Have

• At least 1-2 years of prior B2B inside sales and/or account management experience
• Proven track record of success in a New Business and/or Relationship Management role, comfortable working with client retention targets
• Outstanding customer service skills and experience in issue resolution
• Understanding of or experience in selling intangibles/solutions (i.e. advertising, financial services, business services...)
• Fluent in German

Ideally, You’ll Also Have

• Tenacity to exceed monthly targets
• Strong organisational skills through managing a large volume of accounts
• Team player attitude with coaching and mentoring experience
• Entrepreneurial mindset with verifiable examples of sales achievements
• Articulate and persuasive verbal and written communication skills to ask the right questions and uncover needs
• Active listening skills
• Openness to feedback as our culture is surrounded by peer-to-peer knowledge sharing
• Stress and motivation management with self-starter attitude
• Can-do attitude with a bias for action

What’s in it for you?

• In 2016, Houzz was named "Best App" at Google's inaugural Play Awards and voted 6th on CNBC’s Top Disruptor list in 2017 after raising a $400 million Series E round of funding - just sayin’!
Now the bonus points:
• Flat hierarchy environment: Get the best hands-on coaching and development from leadership on the sales floor. We work in a collaborative environment allowing anyone from our most senior managers to the most junior salespeople to constantly challenge and empower each other.
• Training : you will be given extensive sales training with a dedicated training manager to keep you up to date with the best industry practises and to develop you as a sales professional.
• Incentives: Competitive salary with exciting incentives and quarterly competitions involving trips, vouchers, dinners, time off, etc.
• Our beautiful office is located right in the middle of Berlin - in a cool, modern, comfortable environment designed to reflect our culture.

Be Who You Are and Do What You Love at Houzz We’re a Family We Build the Future We Make Things Happen Apply for this job