Research Internships 2021 (UX Research, Research Operations)

Job Description

Research Internships 2021 (UX Research, Research Operations)

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for our 6,200 enterprise customers around the world. In fact, we’re honored to call 80% of the Fortune 500, our customers.We are successful because of the collective minds of diverse individuals within the Experience Organization, contributing to building innovative software that make workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.

We’re e looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the U.S. across various business functions.

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to LinkedIn Learning online and dedicated Summer Coach to further grow their careers with us!

Who YOUR TEAM is

We’re the Experience Organization! We are made up of Product UX Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.

Where we are hiring

• Bay Area (HQ-Santa Clara)
• San Diego

Why should YOU intern @ ServiceNow?

Here’s what our “Class of 2020” has to say about working at ServiceNow:

• “I got to work on real projects and was able to directly add value to existing products, and see my work go live in a release!”
• My manager made sure my projects were enjoyable and challenging for me and provided timely feedback on my work in a positive way.”
• I was helped and learned to improve on my work while still being instilled with confidence in me.”
• “We had regular one-on-one meetings, where we talked about my progress and if I needed any additional help.”
• “I really enjoyed the flexibility and independence my manager gave me. I was able to be more creative and perfect my craft along the way.”
• “I was really glad to have important work directed my way rather than a bunch of busywork and leftover tasks”
• “Face-to-face exposure to senior execs and having candid conversations to learn about the company, helpful team, autonomy to learn and drive my own projects”
• “I've formed relationship during the summer that I know I will maintain throughout life. Putting yourself out there and letting your ambition shine results in the most rewarding experiences”

Our internship opportunities:

UX Research Intern

• Represent the needs of customers and their end users, gathered via various research methodologies from discovery through design validation techniques
• Participate in planning and facilitation, analysis and reporting on various research initiatives.
• Communicate your findings through artifacts such as personas, journeys, task analyses, etc. as needed to your core team.
• Partner closely with Sr UX staff to help influence the product strategy and roadmaps with validated user research findings.
• Support design formative or summative validation through iterative usability testing

Research Operations Intern

• Partner closely with Design and Research team to evaluate effectiveness and impact of our existing programs
• Represent the needs of research team by gathering various research/data points from discovery techniques and measurement strategies to help refine and improve our programs for the coming year.
• Create, plan, and manage your own data driven research project
• On occasion, you may play a research assistant role by, supporting user researchers in moderating studies, taking notes, creating transcriptions, or editing videos.

Who YOU are:

• Pursuing a graduate degree (Masters or PhD) in the Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related degrees
• Some working or project experience successfully applying customer-centered research and mixed design methods
• Working knowledge of planning, developing and conducting User Research and Testing
• Comfortable in a customer facing role where you need to represent the ServiceNow brand
• Working knowledge of user interface design, usability evaluation techniques, perception, cognition, and experimental design
• Must have strong written and verbal English communication skills