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Documentation Engineer


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Job Details

Location: Posted: Oct 19, 2020

Job Description

Now, more than ever, it’s not only convenience but safety we think about when we choose to shop online rather than going into an actual store. Cardinal, a Visa solution, is a global leader in authenticating digital transactions. We work every day to make the digital shopping experience safe, rewarding, and engaging. For over two decades, we’ve been bringing merchants, issuers, and shoppers together in an experience where everybody wins. With a singular focus, proven technology, and dedicated service, we continuously raise the bar for payment authentication around the world. We are one of the leading FinTech companies in Northeast OH. We are proud of what we do and how we do it.

When you work with us, you get the best of two worlds. Cardinal is a small company, with a welcoming, family-like atmosphere. But as a Visa solution, we offer the world-class resources and benefits of a global company. As companies with a worldwide customer base, both Cardinal and Visa realize the benefits of having a diverse employee base, both for our products and customer service. We are dedicated to continuous improvement in all that we do. We use Lean and Agile principles and rituals as the framework for achieving that improvement. To achieve these goals we need accomplished and ambitious people - people that recognize the value that comes with the varying perspectives, and the cultural awareness that comes with our diversity.

The Documentation Engineer will be a part of the Global Product group that oversees all product lines for the company. This role will be responsible for all customer facing documentation for our Issuing Bank authentication platform. The Documentation Engineer is a highly cross functional role that will include working with many internal and external teams to gain critical feedback and allow us to quickly iterate our technical documentation. The Documentation Engineer must be able to create and maintain all developer centric APIs and User Guides. This role will encompass increasing the ease of integration into our platform but also research and development of new ways to engage with our technical customers such as developers, solutions engineers, and users within our portal applications.

What You’ll Do:

  • Write, edit, publish high-quality developer friendly documentation for a technically skilled audience of developers, solution engineers, and architects
  • Lead technical documentation strategy and execution
  • Will become a solution expert and serve as a key link between engineers, technical product managers, and customers who integrate to our platform
  • Work within the agile teams to develop, own, and iterate on internal and external documentation
  • Lead the engagement with Global Business Strategy & Operations and Commercialization team to deliver documentation and training sessions with internal stakeholders
  • Inventory all documentation, interview stakeholders, and developer a plan to execute on the documentation strategy.
  • Lead customer feedback sessions
  • Opportunity for research and developer to help guide our documentation and developer engagement strategy such understanding the competition and building prototypes
  • Keep abreast with agile best practices and new trends


  • Possess a unique blend of business and be technically savvy
  • Takes initiative to understand problems in the market and find innovative solutions
  • Excellent people and communication skills
  • Effectively collaborate with cross functional teams

Additional Responsibilities:

  • Participate in cross-functional teams to develop and deliver our technical documentation
  • Participate in agile ceremonies such as Daily Standups, 3-Amigos, Sprint Review, Retrospectives, and Agile Town Halls
  • Maintain and iterate on our customer facing APIs as well as client facing portal applications
  • Create, develop, and execute on the documentation roadmap

What We Need You to Have:

  • Minimum of a Bachelor’s degree from four-year College, or university;
  • In lieu of a Bachelor’s degree, a high school diploma/equivalent plus 4 years’ experience will be considered
  • 2+ years of Technical Writing experience or 2+ years of Technical Product Management experience
  • Hands-on experience with APIs and cloud-based technologies
  • Knowledge of Agile and project management tools such as Jira, Confluence, Lucid chart
  • Previous experience in end-to-end developer friendly technical documentation writing of API
  • Ability to use data and feedback to drive decision making

What We Would Like You To Have:

  • Strong organizational skills with the ability to prioritize and manage multiple workstreams
  • Attention to detail
  • Experience with integrating or developing software
  • Payments industry knowledge
  • A unique blend of business and technical savvy
  • Experience working in cross-functional collaborative environments
  • Demonstrated ability to think strategically and effectively communicate and present
  • Proven track record planning and rolling out large-scale product launches
  • Highly curious and willingness to understand the nuances and details of our product

This role is eligible for remote work from anywhere in the US, or could be based out of our headquarters in Cleveland, OH.

Physical Requirements:
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms. Cardinal/Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Cardinal/Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About CardinalCommerce

CardinalCommerce provides digital authentication solutions and products for merchants, financial institutions, and networks.

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