Business Analyst

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity Who we are

The Customer Experience and Sales Excellence organization at Ericsson is chartered to own and lead the strategy development and prioritize the improvement roadmap for customer experience and global sales. We then aid the business in the execution of our intended end-to-end customer experience and enable the global sales force of the future.

We have four focus areas:

• Customer experience – Design and aid the business in delivering on the quest for easy for our customers.
• Employee experience – Leading a customer-centric culture and enabling the sales workforce of the future.
• Customer Success – Enabling the capabilities and best practices for our customer’s success.
• Sales Excellence – Best practice by design in our sales processes & tools.

We are looking for someone with a passion for realizing true business value through developing new digitized ways of working and behaviors. If this sounds like a match - we welcome you to join our agile team and help us take digital at Ericsson to the next level!

Job description

We want a passionate Business Analyst to take part in our Business Analyst Team in Sales Excellence. The team plays a crucial role in developing digitized capabilities in the Sales functional area. The Sales Excellence unit partners with Market Areas, Business Areas, Lighthouses and Group Functions in the end-to-end sales process to drive systemic improvements, enable best practice sharing and alignment to provide a clear roadmap to deliver on our Sales Wanted Position.

The successful Business Analyst drives dialogues with a large network of partners around the globe and has the analytical skills to understand their business needs. We believe that the right person for us has a combination of business knowledge, process experience, methodology skills, relevant IT skills and a winning personality that supports communication and business change management.

You will

• Perform analyses, present findings and develop recommendations together with Global Product Owner and Ericsson sales organization.
• Translate identified business needs to user stories for development.
• Define solid acceptance criteria, and anchor with the team
• Support the Change Management team with content creation for training and activities relating to deployment and adoption
• Interview business partners and end users/customers to align with their needs
• Coordinate and facilitate team workshops (on-site or online)
• Report into the Business Analyst Manager in Sales Excellence

Since we are on a path to agility you will also apply agile practices to achieve business success as well as participate in daily stand-ups, sprint planning, sprint reviews, retrospectives and release planning.

To be successful in the role you must have

• University degree/MBA in Business or Engineering/ICT
• 1-3 years proven experience in a Business Analyst role
• Well-demonstrated communication and analytical skills
• Experience from working in a cross-functional environment
• Experience of working according to Agile frameworks
• Extensive customer focus and ability to understand customers' needs
• Suitable certificates, like CBAP is a plus
• Experience in project management
• Very good skills both written and spoken in English

What's in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here.

Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film.

Interested in joining our #TeamEricsson? Feel free to apply and include resume in English, outlining how you meet the specific requirements of the position.

The selection and interview process are ongoing. Therefore, send in your application in English as soon as possible, by October 29th at the latest.

If you have any further questions, you are welcome to contact us.

Recruiter: Rebecka Gustafsson ([email protected]).

Kindly note that we do not accept applications sent via e-mail.

We welcome the opportunity to meet you!

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Sweden (SE) || || Stockholm || SalesStratMkt&ComMgt

Req ID: 440302