Product Operations Manager (Core Product)

Job Description

About the company

Robinhood is democratizing finance for all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.

About the role

As a Product Operations Manager at Robinhood, you make it possible for Robinhood to launch new products while more than doubling users each year. You will lead cross-functional projects designed to improve Robinhood’s operational efficiency and readiness. The role will work on scaling operations for existing products as well as designing the operational programs for new initiatives. The Product Operations Manager will work with cross-functional partners including Product Management, Business, Market Operations, Compliance, Legal, Engineering, and Customer Experience to guarantee operational readiness. Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners.

Your day-to-day will involve:

• Planning, coordinating, and driving discipline around the processes for testing, launching and rollout of new products and features
• Ensuring that the operational teams supporting original content and user experience product areas are ready with the resources, information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
• Developing, managing, and continuously improving processes for scale that help your product/eng/operations teams meet their goals more efficiently and effectively
• Working with operations teams to collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development
• Surfacing customer or operations use-cases and edge-cases to validate requirements and proposed product solutions
• Partnering with customer-facing and operations teams to help them make more tailored content
• Serving as a central point of contact for inbound requests from other teams, responding (or appropriately routing them) to save engineering time
• Partnering with support teams to advocate on behalf of customers and illuminate customer pain points

Some things we consider critical for this role:

• Bachelor's degree or equivalent practical experience
• 2+ years working experience in program or project management, product operations, consulting, regulatory compliance, or finance operations role that worked closely with product and engineering teams
• Prior experience working on projects in content creation, customer comms, or user experience
• Experience building trusted partnerships with product and engineering teams
• Exceptional project management skills
• Ability to work independently and a strong sense of ownership
• Ability to work in a ‘0 to 1’ environment, i.e. building processes and stakeholder relationships from the ground up

Bonus points:

• Knowledge and understanding of large-scale customer communications, compliant communications, educational content creation, or user experience research.
• Knowledge and understanding of content moderation programs
• Ability to prioritize and complete multiple projects with deadlines
• Python, SQL or GIT skills to drive data analysis
• Attention to details and cross-functional relationship management skills
• Excellent communication skills (both written and verbal)
• Strong understanding of middle and back office brokerage operations and compliance functions
• Experience working at a fast-paced financial services company

Feeling ready to give 100% to democratizing finance for all? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.