Site Reliability Engineer - Electronic Arts

Job Description

EA Digital Platform (EADP)

The EA Digital Platform (EADP) group provides central services that help game teams to tap into the power of the global EA ecosystem. Compatible across multiple platforms and devices, our platform empowers teams to foster deeper, more meaningful relationships with our players. The EADP is the foundation on which EA’s games are built. By providing reusable capabilities that game teams can easily integrate into their games, we allow them to focus on making incredible games. These building blocks are made up of high-level service platforms including Cloud, Commerce, Data and AI, Gameplay Services, Identity and Social.

You will report to our Program Manager - Technical Operations.

Who We Are

We are a multi-discipline team of engineers supporting our live services and the developers who create them. As Site Reliability Engineers our role covers the entire life-cycle of a product, from helping the developers with architecture and delivery to on-call incident response and troubleshooting. We focus on automation and continuous integration/delivery with an emphasis on solving operations issues using software, ensuring that everything we provide is efficient and supportable.

Responsibilities:

• Establish monitoring, alerting and dash-boarding to improve observability of player experience, infrastructure and application performance, and business metrics
• Hands-on design, analysis, development and troubleshooting of distributed large-scale cloud-based production systems
• Preemptively create stability, security, and performance improvements
• Make sure every service is tuned for high-availability, disaster recovery and cost
• Maintain security standards across everything we support
• Produce documentation, run books, and support tooling for online support teams

Qualifications:

• 5+ years of experience as an engineer with development experience who has improved operations with code
• Someone who communicates well with people across dozens of teams and practices
• An engineer with a devotion to automation, and an eye for efficiency
• Lead the example of engineering quality with testing, teaching and a team-minded attitude
• Knowledgeable with system, storage, networking, security and databases
• Experience monitoring infrastructure and application stability
• An understanding of *nix is mandatory, with a preference towards RHEL and Debian
• Understanding of standard networking protocols and components such as: HTTP, DNS, TCP/IP, UDP, ICMP, the OSI Model, subnetting and load balancing strategies
• Automation and orchestration, such as Chef, Terraform, Packer, or Gitlab
• Experience in languages such as: Python, Bash, Java, C#, Go, C/C++; skills in reading, understanding and writing code in the same
• Virtualization, containerization and cloud computing: AWS (preferred), GCP, Azure, VMWare ecosystem, Kubernetes (preferred), Docker

Apply

As part of the application process, we will ask you to perform a practical work test. We look forward to receiving your application!